New

Member Advocate I - 210113

TEKsystems
$17.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Austin
Feb 12, 2026
Hiring For Member Advocate! 100% REMOTE Note: Candidate located in Travis County can only apply! Description Position Purpose: Act as an advocate for the Member and a liaison between the Health Plan and Providers to ensure availability and access to care. Establish a community presence promote Member education identify and resolve any systemic barriers that limit Members access to appropriate care. Day to Day Tasks - Receive and respond to Member complaints and formal grievances and identify potential access barriers and resolve as indicated in the grievance procedure. - Investigate and resolve access and cultural sensitivity issues identified by Member Services staff State staff providers advocacy organizations and recipients. - Participate in local community organizations to acquire knowledge and insight regarding the special health care needs of Members and update and revise educational materials as appropriate. - Serve as primary contact for Member advocacy groups human services agencies and the State entities. - Maintain confidentiality per HIPAA guidelines. Additional Skills & Qualifications Customer service skills (assist members locating, pcp, specialist, and community resources. Assist with daily assignments such as pcp changes, id cards, electronic mai The member advocate outreaches members and providers daily. The team is very knowledgeable and works like a small family and always willing to help each other with any barriers. The job is permanently remote and the team meets twice a week on camera for questions and to help each other with difficult cases or complaints. We meet once a month for team meetings on camera for updates and changes, and meet with employee once a month to review performance and metrics. Education/Experience: High school diploma or equivalent. 3 years of customer service experience in a healthcare environment. Medicare and/or Medicaid experience preferred. Experience Level* Entry Level Job Type & LocationThis is a Contract position based out of Austin, TX. Pay and BenefitsThe pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Feb 25, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.