Temporary Employment Services (TES) Medical Office Pool

Medical Office Service Coordinator (MOSC)

The Medical Office Service Coordinators, Hospital Unit Service Coordinators, Patient Access Representatives, and other Medical Office Support positions are responsible for providing optimum medical support services to patients, families and internal medical colleagues. Incumbents perform a variety of clinical/patient support functions which may involve activities such as computer system operations, medical office reception work using EMR Systems (EPIC), patient scheduling, registration, pre-admission, admission, discharge and coordination of services. Medical records maintenance, verification of insurance, referral and authorization coordination, case management, cashiering duties, telephone coordination and general support to staff.

Apply By Date

(2/19/2026 at 11:59pm); Interviews and recruiting process may occur at any time

Minimum Qualifications

• Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.

• Experience with an electronic health record (EHR), or electronic medical (EMR) system.

• Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.

• Experience with health care insurance systems, which may include Medi-Cal, Medicare, HMO, PPO, fee-for-service, county funded coverage, and workers' compensation, to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services,

• Experience coordinating hospital services, completing and submitting billing documentation, and explaining provisions and requirements to patients.

Preferred Qualifications

• Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset.

• Organizational skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.

• Knowledge of ICD-9, CPT and HCPCS coding to identify services performed, including diagnoses, procedures, and supplies.

• Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable.

• A valid CA Driver's License may be required.

Department Description

Temporary Employment Services provides temporary employees to various departments throughout UC Davis Campus in Davis and UC Davis Health Campus in Sacramento, at the request of the departments. Employees can elect to be considered for assignments on either or both campuses although most medical office positions will be located in the Sacramento area. The available assignments can be full-time, and short-term or long-term in duration. Medical Office Service Coordinators, Hospital Unit Service Coordinators and Patient Access Representatives are limited to 5.5 months.

Position Information

• Salary or Pay Range: $25.28- $29.46hr +

• Salary Frequency: Biweekly

• Payroll Title: Medical Office Service Coordinator 1-3

• Number of Positions: unlimited

• Appointment Type: limited

• Percentage of Time: 100%

• Shift Hours: various

• Location: Sacramento, Rancho Cordova

• Union Representation: EX

• Benefits Eligible: Mid-Level

• Hybrid/Remote/On-Site: On-Site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis Health offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting our handy Benefits Summary and our Benefits Page

• High quality and low-cost medical plans to choose from to fit your family's needs

• Holidays, Vacation and Sick Time per UC Davis Policy

• Access to free professional development courses and learning opportunities for personal and professional growth

• WorkLife and Wellness program and resources

• On-site Employee Assistance Program including access to free mental health services

• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage

• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Manipulate, or assemble objects

• Lift, push, pull, or move or maneuver objects

• Wear and maintain approved safety equipment such as gloves and eye protection

• Stoop, bend, walk and stand for interrupted periods of time

• Lift materials weighing up to 50 lbs

• May work at heights up to 10 feet with a ladder

Work Environment

• Must be available to work variable shifts: days/hours (weekends, holidays, overtime, etc.) and float to other units/areas/buildings.
• May work alone in buildings; in isolated areas; travel from building to building at night; and /or in a building with heavy traffic.
• May work with or be exposed to very sick patients and hazardous wastes (e.g., blood, body fluids, biohazard, pharmacy waste, chemo waste, needles and other sharp waste)
• May work in areas where hazardous materials are present.
• A valid CA Driver's License may be required.
• This position may require participating in the Department of Motor Vehicles (DMV) Pull Notice System.
• May be required to wear uniform and/or protective clothing and/or gear.
• Personally responsible for following safety procedures and guidelines.

Special Requirements

• This position is a critical position and may be subject to a background check and drug screen. Employment is contingent upon successful completion of background investigation including criminal history, identity checks and drug screen.

• As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community , our Clinical Strategic Plan, and our strategic vision for research and education. We believe you belong here.

The University of California, Davis, is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks