Sr. IT Business Analyst (Salesforce)

• Collaborate continuously with stakeholders to understand processes, needs, and goals.
• Elicit and iteratively refine business, functional, and non-functional requirements.
• Identify pain points and opportunities to enhance efficiency and user experience with a human-centered mindset.
• Advice and consult on Salesforce solutions aligning with business goals and best practices.
• Translate complex technical concepts into clear, accessible language to facilitate shared understanding.

Salesforce Solution Design & Configuration Support

• Evaluate Salesforce capabilities and limitations to recommend appropriate solutions leveraging native platform functionality.
• Support solution design by creating functional specifications, configuration documentation, and design artifacts.
• Collaborate on user stories and acceptance criteria that focus on user needs and support iterative development.
• Create wireframes and prototypes applying human-centered design to gather feedback and guide Agile refinement.
• Maintain a strong understanding of Salesforce administration and configuration concepts to effectively collaborate with technical teams.

Delivery Lifecycle & Testing

• Collaborate with Agile and Kanban teams on backlog grooming, sprint and flow planning, and incremental delivery.
• Partner with product owners, developers, and testers to support continuous testing efforts, including sprint level validations and user acceptance testing (UAT) support to ensure alignment with business goals.
• Facilitate workshops to refine user stories, acceptance criteria, and process automation opportunities.
• Support continuous testing and user acceptance testing (UAT) to ensure solutions meet business needs.
• Assist with release planning, change management, and adoption through iterative feedback loops.

Integration, Data & Platform Knowledge

• Support initiatives involving Salesforce data migration, integration, and synchronization with upstream and downstream systems.
• Understand and document data flows, system interfaces, and integration dependencies.
• Collaborate with integration and data teams to ensure data quality, consistency, and usability.

Governance, Standards & Continuous Improvement

• Contribute to the development and maintenance of team standards, best practices, and documentation.
• Support adherence to system governance, security, and release management processes.
• Partner with external vendors and implementation partners to deliver solutions aligned with HNI standards.
• Provide ongoing support for production applications, including issue analysis and resolution of non-recurring problems.

EXPERIENCE

• Bachelor's degree in Information Systems, Business, or a related field; or equivalent experience.
• 4+ years of combined experience as a Business Analyst, Product Owner, or similar role supporting enterprise applications.
• Hands-on experience with Salesforce platforms, including administration and basic configuration.
• Strong experience supporting Salesforce Sales Cloud, Service Cloud, Marketing Cloud (ExactTarget), and/or Experience Cloud.
• Experience writing user stories, functional requirements, and process documentation.
• Familiarity with Agile delivery methodologies.
• Strong communication, facilitation, and presentation skills.

PREFERRED QUALIFICATIONS

• Salesforce certifications (Administrator, Business Analyst, or platform-specific certifications).
• Experience utilizing AI-driven tools to streamline business analysis processes.
• Understanding of system release management, implementation, and user adoption practices.
• Experience with data migration, integrations, and API-based system interactions.
• Experience working with external vendors or system integrators.

RELEVANT SKILLS

• Strong analytical and problem-solving skills.
• Ability to anticipate customer needs and proactively recommend improvements.
• Excellent written and verbal communication skills.
• Strong customer service orientation and ability to support end users.
• Ability to work independently with minimal supervision.
• Familiarity with service-level agreements and production support environments.
• Business-focused, solution-oriented mindset.
• Strong collaborator who can influence without direct authority.
• Comfortable operating in a fast-paced, cross-functional environment.
• Detail-oriented with strong organizational skills.
• High degree of professionalism and accountability.

WE LOOK FORWARD TO HEARING FROM YOU!