Non-Emergent Call Taker

Non-Emergent Call Taker

Full Time Opportunity

Lewisville, Texas (near The Colony)

Hourly Pay $18.10

JOB SUMMARY

The Non-Emergent Call Taker is tasked with managing non-emergency calls in accordance with established intake procedures, consistently demonstrating professionalism, courtesy and a strong commitment to customer service while upholding all quality assurance standards.

RESPONSIBILITES

The Non-Emergency Call Taker is responsible for:

* Answering non-emergency calls for service requests via the recorded telephone system.

* Gathering relevant information from the caller, determining their needs and accurately entering the required details into the CAD (Computer Aided Dispatch) system.

* Requesting other service agencies for action as required by system needs.

* Making customer callbacks as needed.

* Consistently upholding a courteous attitude and clear, efficient communication with both internal and external customers.

* Adhering to all company and departmental policies, procedures, metrics, objectives, quality improvement measures and safety standards.

* Maintaining professional competency and fostering growth by pursuing additional opportunities within the department.

* Maintaining a positive attitude toward customers, visitors and coworkers to support a professional workplace.

* Maintaining up-to-date knowledge of relevant equipment and applications, attending meetings, completing required training sessions and actively participating in quality improvement initiatives in accordance with all established standards.

The Non-Emergency Call Taker must be able to:

* Be punctual and maintain an excellent attendance record.

* Work rotating 12-hour shifts, including every other weekend and holidays if they fall within your scheduled rotation.

* Type a minimum of 30 wpm and pass online testing to be considered for an interview.

* Sit or stand for long periods of time.

* Perform job duties in a fast-paced, high-stress environment.

* Handle time-sensitive situations on a continual basis.

* Demonstrate proficiency in making timely and well-informed critical decisions.

* Manage simultaneous responsibilities that require effective multi-tasking.

* Efficiently utilize all departmental equipment and technology applications.

* See with minimal impairment to utilize all telephony and computer applications.

* Hear with minimal impairment to perceive sounds at normal volume levels with background noise.

QUALIFICATIONS

* High school diploma or equivalent.

* Open availability to work during the day, night, evening or overnight as described in the previous section.

* Ability to read, write and speak English fluently with good grammar and spelling.

* Typing skills with the speed and accuracy necessary to efficiently process calls for service.

* Medical training and/or telecommunications experience preferred.

BENEFITS

* Conveniently located near 121/Josey

* Gym access in office building

* Breakroom and kitchen area

* Paid Training

* Paid Time Off (PTO)

* Medical, dental and vision insurance

* Disability and life insurance

* Growth opportunities