Director of Operations

NV5 is a provider of engineering and consulting services to public and private sector clients, delivering solutions through six business verticals: Testing, Inspection & Consulting; Infrastructure; Utility Services; Environmental Health Sciences; Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities where we live and work.

As engineers, architects, construction/program managers, environmental professionals and beyond, we play a significant role in shaping our communities through the services we provide. We are looking for passionate, driven individuals to join our team focused on Delivering Solutions and Improving Lives.

The Director of Operations will be responsible for the oversight and day-to-day management of the business unit's service delivery. This leader will design and implement the operational frameworks necessary to maintain high-quality outputs while increasing efficiency. The ideal candidate is a process-oriented individual who understands the nuances of professional services-managing technical talent, optimizing billable utilization, and ensuring that project lifecycles from kickoff to final deliverable are seamless and profitable.

Service Delivery Excellence: Lead the standardization of project delivery frameworks across all service lines to ensure consistency, quality, and scalability.
• Resource Optimization: Manage the master schedule and resource planning for the business unit; ensure optimal utilization of staff while balancing workload to prevent burnout.
• Process Improvement: Continuously evaluate and improve operational workflows to reduce friction, eliminate redundancies, and increase the overall speed of delivery.
• Financial Performance: Monitor project health and profitability; work closely with project managers to manage scope creep, track budgets, and improve realized margins.
• Cross-Functional Collaboration: Act as the primary liaison between technical delivery teams, sales, and finance to ensure clear communication and alignment on project goals.
• Reporting & Analytics: Develop and maintain operational dashboards to provide leadership with real-time visibility into utilization, project status, and team performance.
• Talent Development: Support the growth of the professional staff by identifying skill gaps, facilitating training, and fostering a culture of accountability and continuous learning.

• 10+ years of progressive experience in operations, project management, or management consulting within a professional services or consulting firm.
  5+ years in a management or leadership role with direct responsibility for technical staff and direct responsibility of a P&L.
• Bachelor's Degree in Business Management, Engineering, or a related professional field.
  MBA or equivalent advanced degree is highly preferred.
• Certifications
  PMP (Project Management Professional), Certifications in Lean, Six Sigma, or Agile methodologies are strongly preferred.
• Other Skills
  Operational Strategy: Proven ability to build and implement operational systems that support rapid revenue growth.
  Client Relationship Management: Ability to step into high-stakes client meetings to discuss project delivery, timelines, and technical requirements.
  Financial Acumen: Strong understanding of professional services finance, including billable hours, overhead, utilization rates, and P&L management.
  Mergers and Acquisition Integration: Experience with integration of an acquired business's staff, process and systems to ensure continuity of profit.
  Software Proficiency: Advanced experience with Project Management systems, CRM platforms, and resource planning tools.
  Leadership: Exceptional communication skills and the ability to lead and motivate a diverse team of professionals.

NV5 offers a competitive compensation and benefits package including medical, dental, life insurance, PTO, 401(k) and professional development/advancement opportunities.

NV5 provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. NV5 complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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