Application Analyst III-ServiceNow

• Analyzes, designs, configures, and implements ServiceNow solutions to support enterprise workflows and business needs.
• Maintains advanced working knowledge of assigned ServiceNow modules, integrations, and related development and maintenance tools.
• Leads requirements gathering, system analysis, and detailed design sessions aligned with business processes and platform capabilities.
• Independently manages and leads large ServiceNow projects, meeting timelines and quality expectations; assigns tasks to supporting analysts and technical staff.
• Provides advanced application support, troubleshooting, and issue resolution; participates in on-call rotations and escalates highly complex issues as needed.
• Tracks incidents, problems, and enhancements; communicates status and updates to senior staff and stakeholders.
• Identifies opportunities to maximize ServiceNow platform value through workflow optimization, automation, and continuous improvement.
• Develops and maintains technical documentation, training materials, and status reports for supported ServiceNow technologies.
• Serves as a technical and professional mentor to other Application Analysts; leads initiatives and knowledge-sharing efforts.
• Adheres to ServiceNow change management and governance processes, including documentation, communication, implementation support, and post-change review.
• Assists with implementation of new ServiceNow modules, features, and integrations; develops supporting documentation.
• Acts as a key ServiceNow application support resource for internal and external customers, maintaining professionalism at all times.
• Exercises independent judgment and discretion while working with confidential patient and staff information; responsibilities may have organization-wide impact.
• Works effectively in a matrixed environment and follows bimodal work principles.
• Performs work in an office or remote environment with frequent use of computers, tablets, and mobile devices.

Education: High school diploma or equivalent required. Associates/Bachelors degree in computer science, information systems, healthcare, business or equivalent experience required.
Experience: Minimum of five years of related experience.
Licenses/Certifications :Valid Virginia drivers' license required. Vendor and/or industry certifications/proficiencies as determined by management.
Other: Must be a self-initiated team player that can work under little supervision, with strong organizational, problem-solving and analytical skills. Must be able to work both independently and in a team setting and serve as a mentor to others in the department. Must facilitate a positive and collaborative work environment. Must be flexible and capable of prioritizing multiple projects and meeting deadlines. Effective communication skills (oral, written and presentation). Primary business hours Monday-Friday including some weekends, holidays. Will require after-hours on-call coverage. Occasional travel required.

Recruiter:

Recruiter Email:

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

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