Director of Automation, AI Health Cloud

BrightSpring Health Services

BrightSpring Health Services is a Louisville headquartered leader in complementary home and community based health services for complex populations, with integrated clinical and pharmacy solutions across care settings. Following its combination with PharMerica, BrightSpring operates a diversified care and pharmacy platform-serving patients and provider partners nationwide-which makes intelligent automation a pivotal enabler of clinical, operational, corporate, and pharmacy outcomes at scale.

We're seeking a Director of Process Automation who blends hands on technical depth (RPA, UiPath, Generative/Agentic AI) with proven people leadership experience. You will own the automation strategy, portfolio, and delivery model across BrightSpring's businesses - driving measurable impact in Pharmacy, Home Health, Hospice, Corporate, and other lines of business.

Strategy & Vision

Define and socialize a multiyear automation strategy (RPA Intelligent Document Processing GenAI & agentic orchestration) aligned to BrightSpring ' s clinical, pharmacy, corporate, and operational roadmaps.
• Stand up and lead an Automation Center of Excellence (CoE): standards, SDLC, reusability, security, selfhealing and resilience patterns, observability, and performance SLAs for bots, automations, and AI agents.
• Establish intake, prioritization, and portfolio governance that maximize ROI, risk reduction, and timetovalue across lines of business.

Delivery & Architecture

• Architect scalable solutions with UiPath (Studio/StudioX, Orchestrator, Automation Hub, Process & Communications Mining, Document Understanding) or compatible platforms; integrate with EHR/clinical systems, pharmacy platforms, ERP/HRIS, and payor/EDI rails.
• Build GenAIaugmented automations (e.g., retrievalaugmented responses, prompt orchestration, guardrails) and agentic AI patterns (task decomposition, tool use, humanintheloop) for complex, multistep workflows.
• Lead handson design/code reviews; create reusable components, connectors, and templates; institute robust exception handling, idempotency, self-healing, and resilience patterns (e.g., automated retries, dynamic rule adaptation, fallback workflows, and humanintheloop recovery).
• Implement endtoend telemetry and bot SRE practices: health checks, tracing, drift detection, and capacity planning.

Risk, Compliance & Quality

• Embed privacy-bydesign and security-bydefault; ensure adherence to BrightSpring's enterprise compliance program and healthcare data standards.
• Maintain rigorous change management, access governance, and auditability for all automations across environments.

People & Partnership

• Hire, mentor, and develop a highperforming team of RPA engineers, automation architects, and AI engineers; establish a federated model with "citizen developers" where appropriate.
• Partner with Pharmacy, Home Health, Hospice, Corporate, and other business units to identify and deliver automation at scale.
• Collaborate with IT Security, Data/AI, and Product teams to ensure alignment with enterprise architecture and standards.

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience.
• 15+ years of hands on software/IT development experience with strong proficiency in RPA / Intelligent Process Automation and workflow automation.
• 5+ years of proven people leadership experience.
• Expert level experience with UiPath (or compatible enterprise RPA platforms) across design, development, Orchestrator, and operations.
• Demonstrated delivery of GenAI augmented automations (prompt engineering, safety/guardrails, evaluation) in production.
• Deep understanding of integration patterns (APIs, web services, message queues), error handling, and secure credential management.
• Excellent communication, stakeholder management, and business case development skills.

Preferred Qualifications

• Experience applying agentic AI (multi agent orchestration, tool use, autonomous task planning) to enterprise process automation.
• Healthcare data and interoperability exposure (e.g., HL7/FHIR, EDI/X12, NCPDP) and familiarity with pharmacy operations and medication workflows in long term care, hospice, home infusion, and specialty.
• Background in automation mining and process intelligence (task/process mining, conversation intelligence) to drive discovery and prioritization.
• Practical experience with Microsoft Azure (preferred) or compatible cloud platforms (AWS, GCP), including containerized orchestration and DevOps for automation pipelines and Databricks.
• Working knowledge of HIPAA privacy/security principles and audit expectations.
• Design and operate self healing bot frameworks that automatically detect failures, diagnose root causes, and recover with minimal human intervention.
• Certifications: UiPath Advanced RPA Developer, Solution Architect, or equivalent.
• Program management experience for enterprise automation initiatives.

Why Join Us?

• Shape the automation strategy for a next generation healthcare AI platform.
• Collaborate with visionary engineers, clinicians, and product leaders.
• Drive meaningful impact through intelligent automation in clinical and pharmacy workflows.
• Enjoy a competitive compensation and benefits package tailored for top tier talent.