Triage Nurse-Primary Care - Almara Women's Health

The Triage Nurse provides healthcare information, education, recommendations, and general nursing care to patients in the clinic setting. Interacts with patients, physicians, physician assistants, nurse practitioners, clinic staff, and non-Almara clinic personnel by phone, email, fax, and in person.

This is a part-time role, FTE .85, Monday - Thursday: 8:00 AM - 5:00 PM out of our Edina location.

Almara Women's Health is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Job Functions:

• Triage incoming patient calls, route calls to providers per established protocols, and communicate provider recommendations to patients.
• Review laboratory and diagnostic test results and relay information to patients in accordance with clinical protocols and provider guidance.
• Partner with providers on population health initiatives, including monitoring and supporting improvement of HEDIS measures.
• Track diagnostic tests, referrals, and consultations with external (nonAlmara) healthcare providers to ensure timely followthrough per provider orders.
• Manage prescription refill requests in accordance with clinical protocols, including completing medication prior authorizations.
• Conduct RN phone visits as appropriate, including hospital discharge followup, patient education, and case management.
• Provide health promotion, patient education, and coaching related to wellness, disease prevention, and chronic disease management.
• Collaborate in developing, implementing, evaluating, and revising clinical policies, procedures, protocols, and guidelines. Update existing triage protocols and draft new ones in collaboration with providers as needed.
• Assist in coordinating home healthcare orders and related communication.
• Serve as a resource to providers and clinic staff by offering clinical information and support as requested.
• Document all patient interactions and communications accurately, consistently, concisely, and in a timely manner.
• Provide assistance with Medical Assistant responsibilities when additional support is needed.
• Submit sexually transmitted disease (STD) reports to the Minnesota Department of Health as required.
• Work independently with minimal supervision.
• Other duties as assigned.

Education and Experience:

• RN: Diploma graduate from an accredited school of nursing; Bachelor's Degree (BSN) or Associate's Degree (ADN) in nursing from an accredited college; current or pending reciprocity, Minnesota State Board of Nursing license.
• Previous Primary Care experience

Preferred Experience:

• Nursing Triage
• Women's Health
• Metabolic Health
• Experience in group medical appointment facilitation

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive benefits package - to learn more click here.
  
  
  
  • Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
  • All employees, regardless of hours, are eligible for 401(k) Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.
  • The pay range displayed reflects full-time compensation and will be prorated for employees working less than a full-time schedule.
  
  
  
  

Working Conditions:

• Frequently lift up to 50 pounds independently and occasionally up to 100 pounds with assistance.
• Requires the ability to stand, walk, bend, and move continuously throughout the shift.
• Must be able to frequently perform physical activities such as pushing, pulling, and reaching.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

Setting:

• Select from Dropdown
  
  
  
  • Other Specify
  
  
  
  

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices, and business ethics guidelines.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance.
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines. Prioritize workload effectively.
• Communicate respectfully and professionally in face-to-face, phone and email interactions. Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.

Notes

• Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing HR@RevoHealth.com. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities
• Please note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.