Program Manager (Client Services)

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

About Adobe

Adobe is transforming digital experiences around the globe. Our mission is to empower everyone-from students and emerging artists to global enterprises-with the tools they need to build powerful content and deliver outstanding customer experiences. Adobe cultivates a workplace where innovation, inclusion, and impact thrive. We know excellent ideas can originate from any source, and we're committed to providing every employee the opportunity to lead, grow, and contribute.

The Challenge

The Project Manager will drive the customer's enterprise solution development and implementations by means of the Adobe Experience Cloud. This role will partner with Adobe's customers to understand their priorities and objectives. They will lead a multi-disciplined delivery team from Adobe to design, implement, and scale solutions that drive value across people, process, and technology. Work at multiple levels with the Adobe consulting teams and collaborate with Sales, Finance, Engineering, and Systems Integrator Partners. You will own delivery and acceptance of the program scope as defined in one or many statement(s) of work using our consulting methodology. You will ensure successful customer outcomes based on project-defined objectives. You will govern overall standards across the project team to achieve these results and "own the consulting business" for the engagement. Accountable for successfully delivering servicesdelivery, acting as a single point of accountability for the client and building relationships with key customer partners and sponsors.

What You'll Do

• Work with customer(s) as well as Adobe License and Services Sales teams to clearly define and document project scope, requirements and integration points as they relate to solution implementation.

• Excellent executive presence, demonstrating skill in partnering with and effectively influencing client managers, directors, VPs, and CXOs

• Oversee project Delivery process with key contributors to help manage scope and prepare change requests - including tasks, deliverables, resources, and estimated costs. Act as primary point of contact for the client(s) throughout the project life-cycle.

• Clearly understand and communicate customer requirements in the context of the statement of work and support mutual understanding of Adobe's unique and groundbreaking business capabilities and evangelize how those capabilities build long-term value across various customer business units & organizations

• Creative problem-solving skills, including the capacity to grasp the effects of technical & process changes and to articulate high-level technical strategies for overcoming business obstacles

• Build and leverage relationships within Adobe to solve very complex customer problems, including working with product teams to enhance solutions.

• Accountable for all foundational activities of the project from inception to closure, including robust governance, communication, and organizational change with customer and internal Adobe teams

• Lead regular communication with both external and internal teams and tie back our execution to customer expectations/value drivers.

• Achieve customer satisfaction through the successful delivery of a defined project scope and the successful realization of key business objectives and metrics.

• Accountable for collating customer requests, deployment issues, and feedback into the core products channel.

• Support work tracks that may involve third-party subcontractors and technology partners as required.

• Capture and communicate experiences in formal post-mortem - relaying lessons learned, customer experience and resource feedback to the larger Adobe Consulting Practice.

• Coordinate critical issue resolution across Adobe including commercial, support, and product organizations.

• Accurately forecast revenue, bill rates and utilization across projects.

• Accountable for issue management and leadership across Adobe, spanning sales, services, and product teams

• Partner with our Sales organization to strategize new consulting opportunities or grow defined accounts based on current engagement.

• Elevate and encourage your team through conscientious, effective leadership

What You Need to Succeed

• Minimum 3 - 5 years of prior experience in a client-facing Project Management role, ideally within the Digital Marketing Cloud space. This includes knowledge of Web Content Management, Rich internet applications, Web & Social Analytics, online Ad Targeting and content Personalization solutions.

• Proven ability to understand the impact of technical changes, and, to articulate high level technical solutions to address business problems.

• Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist.

• An innovative thinker, collaborative business partner, who is well-organized and detailed with strong presentation and reporting skills is recommended.

• Professional demeanor, ability to interact with and lead diverse teams throughout Adobe, and communicate with account managers, directors, and VPs including CMOs and CXOs.

• Strong verbal, presentation and written communication skills as well as effective conflict resolution and negotiation skills.

• Solid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects a plus.

• Ability to manage in an environment of ambiguity with diverse partners.

• Ability to build strong relationships and generate opportunities for repeat business.

• Willingness to travel up to 50%.

• BS/BA Degree or equivalent experience.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $95,100 -- $171,100 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $118,100 - $171,100In New York, the pay range for this position is $118,100 - $171,100In Illinois, the pay range for this position is $104,000 - $150,600In Washington, the pay range for this position is $113,500 - $164,350

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe!

Put your best foot forward:

1. Update your Resume/CV and Workday profile - don't forget to include your uniquely 'Adobe' experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.

Once you apply for a role via Workday, the Talent Team will contact you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailaccommodations@adobe.comor call (408) 536-3015.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunityemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.comor call (408) 536-3015.