Front Desk Coordinator - Urology - 138345

UC San Diego Health provides comprehensive urologic care for both men and women, offering expertise in conditions such as kidney stones, urinary disorders, fertility issues, and diseases affecting the male reproductive tract and female pelvic floor. Our teams work closely with patients to develop personalized treatment plans that support their health and quality of life.As part of a nationally ranked, research-intensive academic medical center, our patients have access to innovative therapies and advanced treatments-often long before they are available elsewhere. UC San Diego Health is consistently recognized among the top 50 programs in the nation for urologic care by U.S. News & World Report, and in 2025-26 we are proud to be ranked No. 46.

Under the supervision of the clinic manager, the Urology Front Desk Coordinator is responsible for providing customer service, registration, appointment scheduling, insurance verification, greeting patients, and patient check-in and check-out. Additional responsibilities include collecting copayments and answering telephones. Typical duties involve handling multi-line incoming calls, completing online registration, scheduling appointments, securing authorizations for scheduled services, and operating office equipment such as fax machines and scanners. Other duties may be assigned as needed.

• A minimum of three (3) years previous related experience in a large complex healthcare setting.

• Demonstrated knowledge of third-party payors, including federal, state, and private health plans.

• Must have proficient computer skills and the ability to work within multiple platforms during calls.

• Must have basic knowledge of Microsoft Applications, including Outlook, Word, and Excel.

• Ability to work in an interactive environment and possess excellent customer service skills both in person and over the phone.

• Maintaining strict confidentiality with demonstrated experience applying good judgment and discretion is required.

• Have excellent communication skills with the ability to communicate clearly both verbally and in writing.

• Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.

• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment, and accountability.

• EPIC, ORSOS, PCIS, and IDX experience.
• Experience in a fast-paced, multi-specialty clinic.
• Authorization and registration experience.
• Urgent or Primary Care experience.
• Urology experience.

• Must be able to work various hours and locations based on business needs.
• Possible overtime. Must be willing and able to float to other locations as requested.
• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace