Law Enforcement Response Team (LERT) Analyst I

Are you prepared to assist with law enforcement requests involving subpoenas, search warrants, and court orders? As a LERT Analyst I at Spectrum, you will provide professional and prompt responses to complex security systems, handling sensitive personally identifiable information (PII), customer proprietary network information (CPNI), and ensure payment card industry compliance (PCI) while strictly adhering to applicable laws and Spectrum policies.

How You'll Make an Impact

• Process time-sensitive searches submitted to Spectrum by legal entities (Legal Response Operations Center - LEROC) and utilize tools with elevated permissions to identify accounts using IP addresses, phone numbers, names, addresses, email address, SSN, payment details or other provided information
• Utilize department processes and tools across multiple databases and systems systematically
• Use existing queries in Splunk and Mobile Billing Systems for reports to identify wireless users and Call Detail
• Records (CDRs) and interpret complex data for troubleshooting
• Respond promptly and clearly to emergency calls from Law Enforcement Agents (LEAs) in high-stress situations and answering queries from external agencies and teams
• Identify threats to life, maintain composure during stressful interactions with Law Enforcement, and handle sensitive issues competently
• Maintain confidentiality, especially with high-profile suspects
• Identify and implement process improvements to enhance efficiencies, manage tasks simultaneously and prioritize effectively

Working Conditions

• Office environment
• Participate in a rotating after-hours on-call duty

What You'll Bring to Spectrum

Required Qualifications

Education

• Associate's degree in information technology, computer science, or equivalent combination of education and experience

Experience

• 1+ years of experience in information systems environment, preferably in IT/Network Security
  Customer service experience

Skills

• Schedule / Shift Requirements : Sunday thru Wednesday from 10.30 AM - 9:00 PM Mountain Standard Time
• Ability to apply analytical techniques and critical thinking skills, have excellent oral and written communications, and willingness to learn and navigate multiple system applications
• Ability to utilize Microsoft Office tools, especially Excel and Word, with the ability to prepare and present documents
• Ability to modify documentation of processes and procedures using tools like Confluence and Microsoft Office Suite
• Understanding of computer networks
• Knowledge of security issues, techniques, tools, and implications
• Ability to multi-task and manage time effectively in a fast-paced environment
• Ability to work in a team environment, sharing workloads and responsibilities
  

Preferred Qualifications

Education

• Bachelor's degree or job-related equivalent experience in lieu of degree

Experience

• 1+ years of security operations experience
• 1+ years of experience with law enforcement & law enforcement requests, intelligence, reviewing sensitive content, or public/private sector security org

Skills

• Demonstrate excellent accuracy which plays a crucial role that impacts the company in legal, financial, and marketing implications
• Excellent interpersonal and customer service skills, ability to maintain positive relationships and work collaboratively with cross-functional teams and Law Enforcement personnel
• Demonstrate flexibility and situational awareness
• Excellent verbal and written communication skills
• Ability to work in a fast-paced, deadline-oriented environment with high-volume workflows, collaborate with colleagues and demonstrate sound judgement even in ambiguous situations
• Strong analytical and computer skills
• Excellent organizational skills and ability to work independently and manage multiple projects at once