District Lottery Supervisor

Do you want to share your sales, marketing, leadership, and related experience with an inclusive and service-oriented team? Apply for this District Lottery Supervisor role with the PA Department of Revenue's Bureau of Pennsylvania State Lottery, Harrisburg Office. Our teams are responsible for providing the retailer recruitment, retention, and support need to help ensure PA's Lottery makes the sales we need to fund essential programs and services that benefit older residents of Pennsylvania. Join our team and make a difference with us!

As a District Lottery Supervisor, you will oversee a team of District Lottery Representatives (DLRs) as they support the promotion of Lottery sales and ticket distribution. Your responsibilities will involve determining staffing requirements for districts within a specific area and distributing day-to-day assignments while ensuring your team has adequate coverage to meet operational needs.

Our team will rely on you to shadow DLRs to provide guidance to support effective retailer recruitment and retention, monitor performance, and motivate DLRs to increase the Lottery's retailer base by teaching proper recruitment techniques and sales training information. Your work will include investigating and resolving retailer complaints, as well as inspecting retailer locations to ensure accessibility program requirements are followed and that each retailer has the up-to-date equipment and signage they need. Responsibilities also involve preparing and reviewing detailed reports, working collaboratively with DLRs and store managers, and completing other actions to maintain and ensure compliance with Lottery security procedures.

Take the next step in your career with a team that makes a lasting, positive difference in the lives of others. Apply with us today!

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

QUALIFICATIONS

Minimum Experience and Training Requirements:

Special Requirement:

• You must possess a valid motor vehicle operator license.

Additional Requirements:

• You must abide by the prohibition guidelines and refrain from gambling in Pennsylvania casinos, or any casino outside of Pennsylvania with the same owners.
• You must be willing to travel in all types of weather conditions.
• You must also have specific experience:
  • Experience reading and interpreting sales data
  • Customer service experience in a sales environment
• You must also have the following skills:
  • Solid leadership
  • Initiative and problem solving
  • Demonstrated professionalism
  • Follow specific instructions
  • Navigate a PC and iPad proficiently
  • Communicate effectively both verbally and in writing
• You must adhere to the values and ethics of the Department.
• You must be able to perform essential job functions.

How to Apply:

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.