Process and SOP Specialist

The Process and SOP Specialist creates and maintains process documents and SOPs for Tactile's operational teams. The ideal candidate will ensure that all processes are consistent, accurate, compliant, and aligned with the company's goals.

Responsibilities

• Develop and Update Standard Operating Procedures (SOPs):
  
  
  
  • Create, review, and update SOPs to ensure they reflect current practices and regulatory requirements, supporting onboarding, job aids, knowledge-based articles, and training
  
  
  
  
• Process Improvement:
  
  
  
  • Identify areas for process improvement and implement changes to enhance operational efficiency. Work with management to resource and implement approved concepts
  
  
  
  
• Documentation Management:
  
  
  
  • Maintain organized and accessible documentation for all processes and SOPs.
  • Collaborate with cross-functional teams to utilize Enterprise-approved tools and repositories for document and policy management.
  
  
  
  
• Support:
  
  
  
  • Provide support to team members on new and updated processes and SOPs
  
  
  
  
• Compliance Monitoring:
  
  
  
  • Ensure all processes and SOPs comply with industry standards and regulatory requirements
  
  
  
  
• Performance Reporting:
  
  
  
  • Prepare and present reports on SOP compliance and process performance to senior management. Ensure SOPs are aligned with goals and KPIs of operational teams
  
  
  
  
• Other duties as assigned.

Qualifications

Education & Experience
Required:

• Proven experience in process management and SOP development
• Advanced writing ability to translate workflows into clear, structured SOPs and guidance documents
• Strong organizational and document management skills
• Excellent communication and training abilities
• Knowledge of industry standards and regulatory requirements.

Preferred:

• Previous experience mentoring or training new employees, with a focus on ensuring a clear understanding of procedures from a new user perspective
• Previous experience within medical device (DME) or the healthcare industry
  
  

Knowledge & Skills

• Strong analytical thinking and problem-solving
• Attention to detail
• Ability to work collaboratively with cross-functional teams
• Proficiency in process management software and tools
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Comfortable working with ambiguity and managing a high-paced environment with changing priorities

Competencies

• Change Agent
• Customer Focus
• Functional/Technical Skills
• Flexible
• Teamwork
• Communication
• Process Oriented
• Priority Setting
• Peer Relationships
• Presentation Skills
• Problem Solving