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As the Sales Support Analyst Sr, you'll provide technical support for Sentry systems for our Sales Producers.
You will recommend and give process enhancement solutions, complete user acceptance testing, develop and maintain sales reports for management, and provide quality leads for sales.
What You'll Do As a key member for our Direct Writer team, you'll:
Respond to phone calls and emails from business unit users regarding Sentry systems, processes, procedures, and workflows Consult with the business units to determine system and/or workflow needs and the related requirements
Complete user acceptance testing on defects and/or enhancements as well as assist with the sales announcement on the changes May initiate outgoing phone calls to inform clients and prospects of coverage offerings. Verifies and explains coverage types offered to clients and prospects. Responds to incoming requests for quotes. Acts on behalf of agent and assists in gathering information to provide quote. Leverages software to produce mass mailings or multi-media contacts. Tracks details of incoming and outgoing calls Maintain business reports to regarding Direct Writer products on in force, quotes, and prospects Leverage a wide range of internal and external data sources to fulfill ad hoc report requests from sales management
What it Takes
Associate Degree or equivalent work experience, education emphasis in Information Systems or related discipline strongly preferred 3+ years of related work experience Working knowledge of Property & Casualty insurance products, practices & procedures Demonstrated experience with various business software systems such as CRM, Sales Center (including proposal builder), Echo, CustomerOne, and Systems of Records (PolicyCenter, Fortress and LifePro) Demonstrated ability to manage work priorities, planning and time management skills Effective communication, human relations, organizational and analytical skills Proficient knowledge and skills related to personal computers and software packages, including Microsoft Office with emphasis on Excel, PowerPoint, and Word Ability to obtain P&C license preferred
What You'll Receive At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.
Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. Meal Subsidy available for associates who report to an office. 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle. Well-being and Employee Assistance programs Sentry Foundation gift matching program to encourage charitable giving.
About Sentry We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Casey Van Der Geest Casey.VanDerGeest@sentry.com Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
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Sentry Insurance
life insurance, parental leave, tuition reimbursement, 401(k), remote work
Feb 05, 2026