Customer Engagement Trainee

Location: Blue Bell, PA or Waukegan, IL (Hybrid Work Arrangement: Tuesday, Wednesday, Thursday in office)

Hourly Salary: $
23.00

About SKF:

SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow!

SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos.

Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.

We're guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet.

We're a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment.

Learn about SKF at www.skf.com.

About the Role

We are seeking a motivated and customer

focused individual who is eager to begin a career in Customer Engagement. As a Customer Engagement Trainee, you will learn the foundational skills and processes that support our evolving customer service model. This temp to hire trainee role is designed to prepare you for future consideration as a Customer Engagement Representative by providing hands-on exposure to best

in

class customer interactions, internal collaboration, and problem-solving techniques. In this role, you will work closely with experienced team members to understand customer needs, learn SKF systems and processes, and build the confidence required to deliver meaningful support. Your focus will be on developing the knowledge, capabilities, and mindset needed to eventually support customers more independently. The ideal candidate is open to travel. The Customer Engagement Representative role includes a required travel component, as representatives regularly visit customer sites. However, as a Customer Engagement Trainee, you will not be required to travel during the training period.

What You'll Do

• Learn & Develop
  
  
  • Participate in guided training to understand the responsibilities of the Customer Engagement Representative role.
    
  • Build foundational knowledge of SKF products, services, and processes.
    
  • Shadow team members during customer calls, internal meetings, and solution discussions.
    
  
  
  
  

• Customer Experience Support
  
  
  • Assist in delivering a positive customer experience through responsive, accurate, and professional support.
    
  • Learn how to identify customer needs and escalate more complex issues to senior team members.
    
  
  
  
  
• Proactive Engagement (Learning Phase)
  
  
  • Gradually take on opportunities to interact with customers by phone or email under supervision.
    
  • Support the internal sales team with basic tasks, documentation, and follow-up needs.
    
  
  
  
  
• Solutions & Collaboration
  
  
  • Learn how to work with cross-functional teams (e.g., Engineering, Planning, Operations) to understand how customer solutions are developed.
    
  • Assist with collecting data and preparing simple reports that contribute to customer problem-solving.
    
  
  
  
  
• Core Customer Support
  
  
  • Help manage customer requests including order inquiries, status checks, documentation requests, and other standard questions.
    
  • Practice first-contact resolution while knowing when to ask for support.
    
  
  
  
  
• Process Improvement Exposure
  
  
  • Offer observations and feedback during training that help improve workflows and customer experience.
    
  • Develop an understanding of value chain principles and how they apply to daily tasks.
    
  
  
  
  

Who You Are

• Early-Career Professional
  
  
  • 0-2 years of experience in customer service, call center, retail, administrative support, or similar customer-facing environment.
    
  • Eagerness to learn and grow into a more advanced customer engagement role.
    
  
  
  
  
• Strong Soft Skills
  
  
  • Friendly, empathetic, and comfortable interacting with customers.
    
  • Strong active listening skills and the ability to communicate clearly.
    
  
  
  
  
• Comfortable on the Phone
  
  
  • Ability to speak with customers in a professional and confident manner (experience handling calls is a plus, not required).
    
  
  
  
  
• Customer-Focused Mindset
  
  
  • Naturally curious about customer needs and motivated to help solve problems.
    
  • Desire to build a career focused on customer experience and relationship-building.
    
  
  
  
  
• Collaborative & Willing to Learn
  
  
  • Open to feedback, coaching, and continuous learning.
    
  • Enjoys working with others and contributing to team success.
    
  
  
  
  
• Analytical & Organized
  
  
  • Basic proficiency in Microsoft Excel and Microsoft Office Suite.
    
  • Strong attention to detail, time management, and ability to stay organized in a fast-paced environment.
    
  
  
  
  
• Technical Learner
  
  
  • Interest in learning new tools, systems, products, and processes.
    
  • Comfortable working with data and documentation.
    
  
  
  
  

• Flexible & Adaptable
  
  

• • Comfortable adapting to new challenges and evolving customer needs.
    
  • Willingness to travel; travel will be required if hired into a permanent role.
    
  
  
  
  

Reports to: Sr. Customer Engagement Manager

Location: Blue Bell, PA or Waukegan, IL (Hybrid Work Arrangement: Tuesday, Wednesday, Thursday in office)

Job ID: 23958

SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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