Manager, Agency Services

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The Manager, Agency Services is responsible for developing and maintaining a competitive, efficient, and compliant infrastructure to support all products offered by the Capital Markets Group. The Manager establishes strategic direction, oversees day-to-day operations, and manages the Bank's Agency Services units, which include International Banking, Loan Syndications Operations, Derivatives, and NMTC Operations. Additionally, the Manager ensures the operational readiness of the Bank's FX and LC Systems, S&P Global WSO Agent, and other related systems under Agency Services.

• Set strategic direction for Agency Services and lead the execution of new Capital Markets product offerings and business plans.
• Oversee operational capabilities and automated systems within Capital Markets, including resource allocation, performance monitoring, budget management, and cross-department collaboration to address operational questions or issues.
• Manage operational risk by ensuring compliance with all applicable policies and regulations and liaise with internal auditors and external regulatory bodies as required.
• Supervise and guide the Agency Services team, including hiring, training, work assignment, performance management, compensation decisions, and resolving team concerns.
• Partner with other operational and revenue-generating areas of the Bank to ensure smooth delivery and ongoing support of Capital Markets products.

• Bachelor's degree in Finance, Business Administration, or a related field; advanced degree preferred.
• 7 years of general banking experience with an advanced understanding of International Banking, Loan Syndications, and Derivatives Operations.
• Proven experience in team leadership, strategic planning, and operational risk management.
• Familiarity with financial systems (FX/LC systems, S&P Global WSO Agent) and related regulatory compliance standards.
• Excellent communication, organizational, and analytical skills.

• Ability to work under stress and meet deadlines
• Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.