Non-Warranty Claims Specialist

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title:
Non-Warranty Claims Specialist
Location:
Quincy, Illinois; Charlotte, NC or Mooresville, NC

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

We have an opportunity available for a Non-Warranty Claims Specialist in Quincy, Illinois. This position involves detailed interactions with internal and external customers including validating claim requests, collaborating with shipping carriers, factories, and quality teams; and booking and communicating credit or return information. It involves communicating clearly with all internal departments and customers/distributors outside the company daily while providing a world-class customer experience.

Responsibilities

* Validate claim requests and collaborate with internal teams and external customers/distributors
* Coordinate with shipping carriers, factories, and quality teams to resolve claims
* Book and communicate credit or return information efficiently
* Maintain clear and professional communication via email and phone with internal and external contacts
* Provide outstanding customer service and support
* Handle multiple tasks in a professional and efficient manner
* Use SAP, Oracle, Salesforce, and MS Office tools to manage customer and claim data
* Analyze customer needs and resolve issues by applying problem-solving skills
* Maintain detailed and accurate records of claim interactions and resolutions

Requirements

* Bachelor's Degree in Business, Marketing, or Technical related field preferred
* Product and/or customer service experience is required

Core Competencies:

* Excellent communication skills, both written and verbal
* Ability to handle multiple tasks professionally and efficiently
* Strong analytical and problem-solving skills
* Experience with SAP, Oracle, Salesforce (especially customer-related modules) is advantageous
* Proficiency in Microsoft Word, Excel, and PowerPoint

Preferences:

* Some accounting/financial experience is preferred
* Mechanical aptitude and product knowledge a plus

Work Arrangement and Travel Requirements

• This position is based at our Quincy, Illinois, Charlotte, NC or Mocksville, NC site.
  
  

The pay range for this role is $45,000k - $60,000k. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.

What We Offer

At Ingersoll Rand, we foster a culture of personal ownership, encouraging employees to take responsibility for our company, community, and environment. Our comprehensive benefits package supports your health, well-being, and financial future, including medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock options. Join us and be part of a company dedicated to making life better for our employees, customers, and communities.

Ingersoll Rand Inc. (NYSE: IR), driven by an entrepreneurial spirit and ownership mindset, specializes in mission-critical flow creation and industrial solutions across more than 40 respected brands. Our innovative products excel in complex, harsh environments, helping our customers develop lifelong relationships through expertise, productivity, and efficiency. For more information, visit www.IRCO.com.