New

Customer Service Specialist

TEKsystems
$18.50 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Cleveland
Jan 28, 2026
Description Shift Times: Monday - Friday 9:00am-5:30pm -Supports customer service for clients and customers over the phone and through online systems/ company website as well as third party channels including but not limited to online retailers. -Maintain the highest levels of customer service excellence - as the face and voice of the company our client values quality overall -Respond to customer inquiries (email or phone) - 75% phone support and 25% email support - some outbound calls when requested or calling back a customer after they leave a voicemail. -Provide in-depth support for the use, care and technical aspects of the product - troubleshooting customer issues/ questions -Demonstrate a friendly and cooperative attitude with our internal and external customers -Ensure highest accuracy of data entry functions -Provide administrative support to multiple departments Skills customer care, inbound customer service, administrative support, online customer service, order management, contact centre, data entry, troubleshooting, order processing, email, inbound and outbound calls Top Skills Details customer care,inbound customer service,administrative support,online customer service,order management Additional Skills & Qualifications Customer Service within medical device is a huge plus Experience Level Entry Level Job Type & LocationThis is a Contract to Hire position based out of Cleveland, OH. Pay and BenefitsThe pay range for this position is $18.50 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Cleveland,OH. Application DeadlineThis position is anticipated to close on Feb 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.