New

Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, O Fallon
Jan 28, 2026
Customer Service Representative (InOffice) Full-Time \| $20/hr \| O'Fallon, MO Training: Mon-Fri, 8:30 AM-5:00 PM CT \| PostTraining Shift Between 10:30 AM-7:00 PM CT Are you someone who enjoys solving problems, helping people, and making a positive impact with every call? We're seeking a dedicated Customer Service Representative to join a fastpaced, highvolume contact center environment. This role is ideal for someone who values accuracy, customer care, and a supportive team culture. About the Role As the first point of contact, you'll assist customers with billing questions, payments, portal navigation, and general account inquiries. You'll use multiple systems, think critically, and provide an exceptional customer experience on every interaction. This is a fully in-office position with clear growth potential and a strong professional culture. Key Responsibilities * Handle incoming calls, chats, and emails regarding billing inquiries, payments, portal access, and general questions * Provide accurate information while delivering friendly, professional customer service * Take ownership of customer requests by researching issues and ensuring resolution * Perform basic math calculations (percentages, addition, subtraction, division) to answer billing-related questions * Navigate multiple computer systems to review, analyze, and resolve customer requests * Maintain productivity, quality, and service standards in a high-volume contact center environment * Comply with corporate policies, security standards (PCI), and regulatory requirements (SOX) * Complete additional assigned tasks and work overtime as needed Required Skills & Experience * 1-2 years of Customer Service experience (Contact center experience preferred) * Strong verbal and written communication skills * Ability to work efficiently in a fast-paced, high-volume environment * Strong decision-making and problem-solving skills * Proficient computer skills including multi-monitor use, web navigation, and Microsoft 365 (Excel, Word, Outlook, Teams) * Professional, reliable, and accountable work ethic * Ability to manage competing demands and maintain composure under pressure Education * High school diploma or equivalent required * College coursework or degree is a plus Schedule & Work Environment * 100% In Office - O'Fallon, MO * 40 hours per week on an assigned schedule * Training: Monday-Friday, 8:30 AM-5:00 PM CT * Post-Training: Assigned 8hour shift between 10:30 AM-7:00 PM CT * Overtime may be required based on business needs * Professional, inclusive, team-oriented environment Compensation * $20.00 per hour Job Type & Location This is a Contract to Hire position based out of O FALLON, MO. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in O FALLON,MO. Application DeadlineThis position is anticipated to close on Feb 10, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.