Cloud Applications Analyst

Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a Cloud Applications Analyst. Reporting to the Senior Manager of Cloud Solutions & Mobility, this role will translate business needs into technical solutions that align with the firm's compliance standards, operational goals, and client service expectations.

This position will reside in our Philadelphia office with a hybrid in-office/remote working schedule.

Responsibilities include:

• Collaborate with the Cloud Solutions & Mobility Team with business stakeholders to gather, prioritize, and document requirements for SaaS applications.

• Document current-state processes and identify opportunities for optimization, automation, or simplification within administrative functions.

• Develop clear, user-focused documentation including support FAQs, QRG content and Service Now knowledge based articles.

• Plan and execute User Acceptance Testing (UAT), working closely with quality assurance teams, IT and/or the Business.

• Serve as a subject matter expert for assigned applications and provide support.

• Provide Level 3 support for firm mobile and SaaS applications, Intune and Help Desk ticket support and resolution.

• Identify and propose opportunities to improve SaaS implementations.

• Perform additional duties as assigned, with flexibility to adjust to the needs of the Cloud Solutions & Mobility Team.

Experience and qualifications:

• A bachelor's degree from four-year college or university and 3-5 years of experience.

• Minimum of 2 years of experience as a business analyst, systems analyst, or application analyst, in a professional services or legal setting.

• Experience supporting cloud-based applications and workflows, including documentation, training, and rollout support.

• Excellent verbal and written communication skills,

• Strong analytical and organizational skills with attention to detail.

• Prior experience working in or supporting SaaS.

• Team contributor with a customer service focus.

• Adaptable problem solver and strategic thinker.

• Project management and organizational skills.

• Technical skills including familiarity with tools such as M365 mobile/web apps, Excel and ServiceNow.

• Experience with Microsoft 365 cloud services, including Teams, SharePoint, and Power Platform tools, Azure, M365, PowerShell.

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Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates

Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law. If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at 888.534.5003 or talent.acquisition@morganlewis.com

If hired, your employment relationship with the firm will be on an "at-will" basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.