Shared Data Platform-Senior Technical Analyst

ABOUT THE ROLE:

The Senior Technical Analyst role is responsible for providing support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data for internal department planning and activities. The incumbent will work closely across technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will provide configuration, set up, and updating of the applications, ensuring that data is entered into established tables, fields, and system databases with the highest level of accuracy. The incumbent should be experienced in developing custom queries and building reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will provide recommendations to management concerning changes in applications development, maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. They are responsible for training users on the applications and setting up user access. They will liaise with cross-functional teams and client stakeholders to provide sufficient support for the enterprise-wide applications.

WHAT THE ROLE WILL DO:

• Provide support for software-as-a-service (SaaS) and enterprise-wide applications by developing and identifying design considerations and business impacts needed for configuration
• Ensure accessibility of data for internal department planning and activities
• Perform advanced configuration, setup, and updating of applications
• Load data into established tables, fields, and system databases
• Define governance standards and processes for data input, structures, and storage mechanisms
• Build and produce reports that facilitate business management and staff decisions
• Set up user access and train users on the applications
• Recommend changes in applications development, maintenance, and system standards
• Collaborate with cross-functional technical teams within the organization, to ensure the integration and interoperability of enterprise-wide systems
• Liaise with client stakeholders and external vendors to provide necessary support for enterprise-wide applications

This is not a remote or hybrid position, and will report to our headquarters in Cleveland, OH.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa. Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Must be eighteen years or older

WHAT THE INCUMBENT WILL NEED:

• Education
  
  
  
  • Required
    
    
    
    • Bachelor's degree in Computer Science or Information Technology, or in lieu of a degree, at least 7 years of experience in enterprise-wide software support (work experience or a combination of education and work experience in the field of enterprise-wide software support)
    • Preferred :Certifications in ITIL, Microsoft, and/or Oracle
      
      
    
    
  
  

Required Skills, Knowledge, and Experience

Knowledge & Experience

• 4-6 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies
• In-depth knowledge of enterprise-wide applications and software platforms
• Experience with software-as-a-service (SaaS) and enterprise-wide systems
• Experience in configuring and setting up various enterprise-wide applications
• Experience applying security designs and principles to technology-based business solutions
• Experience in database management and maintenance
• Ability to develop custom queries using query and reporting tools
• Knowledge of data management best practices and quality control processes
• Excellent analytical and problem-solving skills
• Excellent communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors

Technical Skills

• System Configuration
• Software Development Lifecyle (SDLC) Methodology
• Cloud Technologies & Platforms
• Data Analysis
• Data Modeling
• Data Warehousing & ETL Processes
• Reporting Tools
• Systems Security & Access Control

Preferred Knowledge and Experience

• Experience in Supply Chain Management, AP / PO Functional Knowledge with strong Oracle R12 SCM Functional Implementations experience in Supplier domain
• Experience in handling large volume Data Conversion on SCM , integration between downstream applications
• Experience in interacting directly with users, handling and managing user requests with clear communication and ability to report status to the leadership
• Ability to do back end / Front end data testing, data validation using strong and advanced SQL skills