Commercial Delivery Director

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Commercial Delivery Director

Reporting Relationships

Direct Manager: Global Head of Commercial Delivery & Resilience

Direct Reports: N/A

Role Summary

The Commercial function was created to support Corporate Solutions growth with stronger profit margins. The key levers to achieve this are securing more income for the valuable scope we deliver, cross-selling higher margin products, driving productivity, finding ways to benefit from our scale and changing our commercial contract models and pricing.

The Commercial Delivery Director is an essential role on the team. Working closely with regional and global Commercial, Finance, Operations and Account team members, this role will be responsible for Client Baseline Due Diligence, enabling Work Dynamics accounts to develop budgets, drive and measure cost savings and improve profit margins for the firm. It will require strong financial acumen, commercial knowledge, high levels of analytical and communication skills, attention to detail, project management and a bias toward collaboration and teamwork.

The Commercial team brings together people with diverse business skills and backgrounds and is a development pathway for talent, enabling people to expand their account management, product, operations, sales, finance, legal or supply chain experience into a broader commercial scope.

Responsibilities

The Commercial Delivery Director will work closely with the Global Head of Commercial Delivery, along with the Commercial Delivery team to perform Commercial Due Diligence for new and expanding client accounts, including the review and categorization of client spend data to identify cost savings and efficiencies to be gained.

Key responsibilities

• Oversee and deliver due diligence projects by collecting, classifying and analyzing diverse data sets

• Obtain and analyze / benchmark historical client real estate spend, square footage, and occupancy and lease data, comparing sites by region, location, square footage, and lease type or ownership status

• Identify and liaise with key stakeholders and decision makers within JLL and client organizations to assist in data gathering, determine governance structure, and escalation protocols specific to each engagement

• Create and maintain a project plan and timeline; monitor and communicate status updates to key stakeholders through agreed-upon governance routines specific to each project

• Work across different business units to create ad-hoc due diligence teams as needed

• Identify in-scope services to categorize facility spend as controllable or non-controllable

• Document and resolve open issues or next steps as rolling action items requiring quick decisions in a fast-paced environment

• Gain and maintain a detailed understanding of various contracting and commercial models, service delivery options, and revenue opportunities for JLL accounts

• Provide knowledge transfer via meticulous documentation to the Account Director, Account Finance Lead, Corporate Finance, Transition Team and Commercial Team.

Core Competencies

Commercial Acumen

• Has operational understanding of the Work Dynamics business model, client requirements, industry delivery and contracting models. Understands the impact of risk-reward frameworks, pricing and resource structures.

• Familiarity with commercial contracts and the risks and obligations of service providers in delivering required outcomes while aggressively managing costs.

• Ability to succinctly communicate and negotiate commercial issues with clients and vendors.

Critical Analysis

• Ability to critically review and analyse complex financial and operational data sets so to identify potential inaccuracies, or gaps in information.

• Knowledge of the costs and activities associated with the management of diverse commercial real estate portfolios, including office, industrial, manufacturing and retail environments.

Project Management

• Demonstrated ability to meet critical deadlines and to establish effective project schedules.

• Understanding of when and how to effectively escalate complications or unforeseen problems in due diligence projects.

• Ability to manage and present vast amounts of complex data in a succinct and understandable fashion.

Teamwork

• An enthusiastic and positive collaborator, able to work effectively as part of a distributed team globally and partner with colleagues across diverse functions.

• Shares learnings from a broad and deep range of relevant situations.

Experience

• Successful candidates are likely to have 7-10 years of relevant experience and a track record of working successfully with multi-disciplinary teams in a matrixed business environment

• Current knowledge of Work Dynamics business models, clients and geos will be highly valuable

• Bachelor's degree in Finance or related field preferred

• Demonstrated organizational and time management skills

• Evidence of success in analytics and/or project work

• Expert level skills in Microsoft Excel required; proficiency in Microsoft Office, PeopleSoft, and manipulation of large data sets desired.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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