Manager for Residential Programs and Operations

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Position Open To:

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Weekly Scheduled Hours:

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Job Details:

BENEFITS: UT Austin offers a competitive benefits package that includes:

• 100% employer-paid basic medical coverage

• Free Capital Metro bus rides

• Retirement contributions

• Paid vacation, sick time, and holidays

• Career growth & professional development

Please visit our Human Resources (HR) website at https://hr.utexas.edu/ to learn more about the total benefits offered when you join our team!

The Manager for Residential Programs and Operations for University Housing and Dining (UHD) plays a critical role in supporting and maintaining the Residential Engagement model by focusing on operational systems, program processes, and assessment initiatives. This position emphasizes organization, consistency, and data-informed practices to promote effective operations and successful program delivery. Partnering closely with Residence Life staff, this role works to create a cohesive, high-quality residential experience for students and staff through streamlined processes, accurate documentation, and collaborative efforts that enhance engagement and operational success.

• Streamline and manage departmental processes to ensure consistency and efficiency across residential areas. Manage departmental resources and staff-facing documentation, including FLS records, uniforms, fall closing, spring opening/closing, operational databases, manuals, and policies, ensuring materials are current and effectively support staff and program operations.

  Oversee administrative operations and logistical support for staff and residential programs, ensuring smooth and consistent execution of departmental processes. Collaborate with leadership to create procedures and operational goals that support the Residential Engagement model. Promote operational excellence through clear communication, documentation, and staff training. Serve on departmental and divisional committees to enhance residential experience and operational alignment. Develop and monitor timelines for major operational projects to ensure deadlines are met and processes run efficiently.

• Lead assessment initiatives to measure student engagement, program effectiveness, and staff experience. Lead the administration and analysis of the annual learning and outcomes survey to evaluate the residential student experience and contribute to the development of comprehensive assessment reports. Design and implement additional means of data collection and assessment to support data driven decision making and storytelling. Implement training pre/post surveys and focus groups for students and staff. Track data and create reports related to operational processes and the residential experience. Generate and distribute reports regarding the residential experience. Present findings using data visualization and storytelling to inform leadership, staff, and stakeholders. Partner with marketing to share the impact of residential engagement initiatives and highlight outcomes.

• Supervise, mentor, and evaluate two Graduate Assistants. Provide training and coaching for staff on assessment, operational processes, and program implementation. Advise staff on using results from assessment to enhance the residential experience. Support staff-wide training, recognition, and professional development initiatives. FLS records, uniforms, operational databases, manuals, and policies.

• Support the design, implementation, and continuous improvement of residential engagement initiatives that foster community, learning, and connection. Integrate technology and digital platforms to enhance student engagement and connectivity. Collaborate with campus partners to integrate academic and co-curricular initiatives into residential communities. Research and recommend community-building strategies that support all residential populations. Serve as a visible advocate for residential engagement, using storytelling and communication to highlight program impact and student success. Facilitate trainings and presentations for residence life staff.

• Partner with Marketing and Communications staff to assist in building awareness of the Residential Engagement Model. Partner with Marketing to implement best practices for promoting residential programs and events. Support the creation of flyers, digital content, and communications to engage students effectively. Monitor engagement trends to inform outreach strategies. Coordinate branding efforts to strengthen connection to the Residential Experience.

• Participate in strategic planning and special projects that advance University Housing and Dining goals. Support any Residence Life planning committee that contributes to the planning of team meetings and the development of content that supports staff engagement and departmental initiatives. Stay informed on higher education trends, operational innovations, and assessment practices to enhance engagement and staff success. Perform other duties as assigned.

• Bachelor's degree

• At least 3 years of experience in supervisory/manager capacity

• Master's degree in Higher Education, Student Affairs, Counseling, or related field.

• 6 or more years of professional experience in residence life, housing operations, or related functional areas.

• 3 or more years of experience supervising residence life, housing operations, or related staff.

• Experience working in program operations, residential operations, or with residential engagement models residential engagement models, program operations, or residential operations.

• Experience leading assessment initiatives and presenting data-driven reports to leadership.

• Experience with housing or assessment management systems, survey tools, and digital communication platforms.

• Ability to manage multiple priorities, streamline systems, and use data to inform decisions.

• Strong organizational, communication, and data storytelling skills.

$63,500 + depending on qualifications

• May work around standard office conditions.

• Repetitive use of keyboard at a workstation.

• Lifting and moving.

• Monday - Friday 8:00AM -5:00PM, hours and days may vary to include nights and weekends depending on business needs.

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.