Business Systems Analyst I or II -- Remote

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready. We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture.

Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we're proud of the fact that our employees share that commitment.

We have been recognized as a "Best Places to Work" in Arkansas, Florida, and Hawaii. You'll be rewarded with opportunities for personal and professional development and opportunities for advancement. This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.

Check out how we make a meaningful difference in the lives of others!

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What We Offer You:

• A culture that values employees and celebrates, empowers, and inspires a diverse workforce
• Outstanding and affordable benefits package
• PTO provided at date of hire
• 11 paid holidays
• 401(k) with up to 6% match; fully vested from day 1
• Remote opportunities with company-provided equipment
• Team-oriented, collaborative group of peers
• Career advancement opportunities
• Tuition Reimbursement
• Employee Assistance Program
• Inclusion Council and Employee Resource Groups
• Recharge Days and Volunteer Time Off
• This is a remote position.

Life Takes You Places! Are you ready to join us?

The base salary range for the Business Systems Analyst I is $51,800 to $95.800. The base salary range for the Business Systems Analyst II is $65,900 to $118,600. Actual salaries will vary by geographic location and are based on factors such as candidate's qualifications, experience, skills, competencies, and company tenure & equity. In addition to base compensation, this role is eligible for an annual incentive plan based on company performance and individual performance.

Business Systems Analyst I - Overview

Performs systems analysis, data analysis, and production support for company applications and administration systems. May act as a liaison between internal business staff, IT technical teams and vendors to evaluate business needs and assist in driving system solutions to support the business.

Business Systems Analyst II Overview

Performs systems analysis and provides support and guidance to end-users for company applications and administration systems. Acts as a liaison between internal business staff, IT technical teams and vendors to evaluate business needs and drive system solutions to support business strategies and objectives.

Business Systems Analyst I Essential Duties:

• Tracks support issues, performs root cause analysis, implements solutions, and supports group initiatives
• Gathers, analyzes, documents, and validates the needs of business stakeholders
• Provides functional requirement documents including inputs, processing steps and outputs to meet users' needs to assist developers in successfully translating and achieving project goals
• Creates training documents and maintains project files and updates
• Facilitates training on new systems and/or process implementations
• Assists with the analysis of workable solutions to application, web, and systems problems
• Under guidance or direction from more senior level roles, works on small to large scale projects that have system-wide impact
• Cross-trains and serves as a mentor to lower-level associates
• Works with vendors to resolve issues, deliver system enhancements and support the application
• Performs other related duties and responsibilities as assigned

Business Systems Analyst II Essential Duties :

• Follows an established requirements gathering process to identify requirements
• Conducts thorough research and analysis to validate business needs, objectives and opportunities
• Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation
• Works closely with internal business staff, IT developers/architects/technical experts and system vendors to translate business requirements into IT-based solutions
• Coordinates development work with system vendor and/or IT developers/architects/technical experts to ensure appropriate system configuration
• Performs testing to ensure optimal system configuration and performance. Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance.
• Provides support and guidance to end-users on company application functionality and capabilities
• Performs root cause analysis of issues, identifies and recommends workable solutions to application and systems problems
• Works with system vendors and/or IT technical team as needed to escalate and resolve complex issues, deliver system enhancements and support the application
• Coordinates project activities including requirements gathering, configurations, testing, training and go live support. Maintains project files and provides status updates.
• Develops user documentation and training materials and may facilitate training on company applications and systems
• Performs other related duties and responsibilities as assigned

Business Systems Analyst I Required Knowledge, Skills and Abilities:

• Ability to develop skills in multiple technical environments and grasp business processes, methodologies and standards
• Understanding of application design and system configuration
• Understanding of project management methodologies
• Basic understanding of SQL for extracting and analyzing data and troubleshooting issues
• Strong problem solving and analytical skills
• Strong written and verbal communication skills, as well as meeting facilitation skills
• Ability to develop skills in multiple technical environments and grasp business processes
• Ability to build and maintain effective working relationships at all levels
• Ability to work in a team environment

Business Systems Analyst II Required Knowledge, Skills and Abilities:

• Strong knowledge of all business system analysis tools, processes, methodologies and standards for business requirements information gathering, analysis and documentation
• Understanding of application design and system configuration
• Understanding of project management methodologies
• Basic understanding of SQL for extracting and analyzing data and troubleshooting issues
• Advanced problem-solving and analytical skills
• Strong written and verbal communication skills, as well as meeting facilitation skills
• Ability to effectively convey complex and detailed technical information
• Excellent organizational skills and ability to work independently
• Ability to develop skills in multiple technical environments and grasp business processes
• Ability to build relationships and collaborate with internal partners and vendors

Business Systems Analyst I Required Education and Experience:

• Bachelor's Degree - related experience can substitute
• 1 year of related experience in programming, systems analysis, or business analysis
• Or, equivalent military experience

Business Systems Analyst II Required Education and Experience:

• Bachelor's Degree - related experience can substitute
• 2 years of related experience in business analysis or system analysis
• Or, equivalent military experience

Business Systems Analyst I Preferred Education and Experience:

• LOMA courses
• Master's Degree
• Experience with process mapping/process documentation
• Proven analytical and problem-solving experience
• Understanding of system configuration and company applications and systems
• Programming or SQL Experience

Business Systems Analyst II Preferred Education and Experience:

• Master's Degree
• Experience with process mapping/process documentation
• System configuration experience with company applications and systems
• Programming or SQL Experience.

Working Conditions (Physical Demands):

• Normal, no adverse or hazardous conditions
• Travel is required 5% of the time

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