Desktop Technician

40Hours|Flexible schedule to meet department needs to include possible evenings and weekends.

The Desktop Technician provides comprehensive desktop user support with a focus on exceptional customer service and technical expertise. They support all college desktop technologies across physical, virtual, and mobile environments, including hardware and software installation, maintenance, troubleshooting, and end-user consultation.

• Resolve complex hardware, software, and network connectivity issues escalated from Tier 1 support, utilizing in-depth system and application knowledge.
• Analyze and optimize desktop performance in collaboration with Desktop Engineers.
• Research, evaluate, install, configure, and upgrade desktop applications and operating systems.
• Research and implement new desktop technologies, including virtual desktop and mobile device solutions.
• Install, configure, and support desktop, virtual desktop, and mobile device hardware and peripherals.
• Administer desktop patch management and maintain security best practices.
• Utilize software packaging and deployment tools for efficient software delivery.
• Utilize desktop image creation and deployment tools as needed.
• Provide consultations and solutions for desktop user technology needs.
• Develop thorough documentation for software and hardware installation and support processes.
• Create, maintain, dispatch, and complete incident tickets according to help desk procedures.
• Perform periodic help desk and instructional media technology tasks and phone support.
• Train, mentor, and utilize student employees in basic technology support methods.
• Assist with data entry in user support databases.
• Support students, faculty, and staff in using the Canvas Learning Management System.
• Assist other IT staff with system and hardware upgrades and major projects.
• Work collaboratively with colleagues, stakeholders, and vendors.
• Candidates must be able to adjust their schedule to accommodate weekend work for scheduled events and required commencement coverage throughout the year.
• Perform additional duties as assigned by immediate supervisor

• Associate's degree from a regionally accredited institution in CIS, A+ Certification or equivalent specialized training
• Three years of experience with computer hardware and software support
• Three years of customer service experience
• Three years of experience supporting Microsoft desktop technologies such as Windows OS
  
  

• Experience supporting desktop technologies in a medium to large size network in an academic environment
• Two years of experience with Apple Macintosh OS
  
  

• Proficient in Microsoft Office Suite
• Ability to learn technological applications
• Excellent customer service skills
• Adequate vision and motor skills required for delicate component installation and repair work
• Specialized knowledge of hardware and software troubleshooting techniques
• Ability to work effectively under pressure, working on several projects and activities simultaneously while remaining organized and focused
• Ability to work with minimum supervision and direction
• Ability to provide quality telephone customer service
• Ability to use computing devices and peripherals for extended periods of time
• Ability to bend and reach
• Ability to safely lift 50 pounds unassisted
• Commitment and respect for diversity
• Commitment to the College mission, goals and MCC Behaviors of Excellence
• Ability to perform all of the essential functions, skills, and specifications of the position

Equal Employment Opportunity

McHenry County College declares and reaffirms a policy of equal opportunity and non-discrimination. The College will make all decisions regarding admission, employment, participation in educational programs, or activities, without discrimination on grounds of race, color, creed or religion, sex, national origin, ancestry, age, order of protection status, marital status, physical or mental disabilities, military status, sexual orientation, gender-related identity, pregnancy, unfavorable discharge from military service, or other factors prohibited by law. Decisions regarding employment include hiring, promotion, termination, wages or salaries, benefits, and other terms and conditions of employment. MCC is committed to fostering an inclusive and accessible college community.

To request reasonable accommodation to participate in any aspect of the hiring process, contact Human Resources at AskHR@mchenry.edu.