Order Management Support Specialist

Are you a Order Management Support Specialist who is looking to join one of the top companies in the manufacturing industry?

Are you looking to further your career and grow?

Do you have experience in customer service?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work hybrid with our client in Cary, NC Interested?

Here's what you'd do:

• Client is seeking a detail oriented and customer focused Order Processing Specialist to support accurate and timely order management from entry through fulfillment.
• In this role, you will collaborate closely with sales teams, cross functional partners, and customers to process orders, allocate products, and provide registration assistance.
• Manage customer orders and product allocations from entry through fulfillment.
• Collaborate effectively with cross functional teams to ensure accurate and timely order processing.
• Maintain and update order information within internal systems.
• Deliver exceptional customer service by responding to inquiries and resolving issues promptly.
• Conduct data analysis and create reports using Microsoft Excel.
• Process orders using SAP (preferred but not required).
• Identify and escalate customer issues as needed to ensure timely resolution.
• Adhere to company policies, procedures, and compliance standards.
• Foster a positive team environment while supporting excellent customer experience.
• Proactively engage with customers to educate them on processes and available service offerings.
• Other duties as needed or assigned.

Here's what you'll get:

Pay: $ 22.00 /Hr

Hours: 40 hours/week (1st shift)

Length: Contract (7 months)

Sound like a good fit

APPLY TODAY

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions-we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that Drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED
• Minimum 1 year of experience in customer service.

• Prior experience with order processing
• The ideal candidate excels in Microsoft Excel, brings experience with SAP, communicates effectively, and thrives in a fast paced, team-oriented environment.
• Strong organizational, problem solving, and multitasking abilities are essential, along with the ability to recognize and escalate issues to ensure exceptional customer experience.
• Strong computer proficiency, including Windows applications; advanced Excel skills required.
• Excellent verbal and written communication skills, including prior phone-based customer interaction.
• Strong organizational abilities with the capacity to multitask and prioritize effectively.
• Team-oriented, flexible, reliable, and supportive in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Advanced proficiency in Microsoft Excel.
• Experience with SAP.
• Customer-focused mindset with strong collaboration skills.
• Ability to work under pressure and meet deadlines.
• Excellent organizational and multitasking capabilities.
• Microsoft platforms
• Client management systems
• Reporting and analysis

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.