New

Customer Success Manager

Vaco
$100,000.00 - $110,000.00 / yr
United States, New York, New York
Jan 22, 2026
Client: Digital Advertising Organization Role: Customer Success Manager Salary: $100,000 - $110,000/annually + Bonus Location: Fully Remote Role Overview: Enterprise Customer Success Manager (CSM) We are seeking a highly motivated and experienced Enterprise Customer Success Manager to join our growing team. In this role, you will be the driving force behind the success of our top-tier enterprise clients. You will manage and scale relationships for those utilizing our proprietary DSP platform, ensuring they achieve high performance, realize long-term value, and drive platform adoption across their organizations. As a Strategic Partner and Advisor, you will guide enterprise advertisers and agencies through the complexities of programmatic media. This role demands a deep foundation in AdTech, exceptional client-facing skills, and the agility to thrive in a fast-paced, collaborative environment. Key Responsibilities Relationship Management: Serve as the primary point of contact for a portfolio of enterprise accounts, overseeing both self-serve and managed-service models to ensure long-term satisfaction and retention. Onboarding & Enablement: Lead client onboarding and training initiatives, empowering enterprise users to master the DSP platform and integrate new features into their workflows. Strategic Optimization: Partner with clients on campaign architecture, optimization, and performance analysis. You will collaborate with internal teams to resolve technical hurdles and improve client outcomes. Platform Advocacy: Translate complex business goals into actionable platform strategies, providing expert recommendations on inventory types and targeting methodologies. Account Health & Growth: Proactively monitor account health, identify potential churn risks, and uncover growth opportunities to support renewals and platform expansion. Requirements Professional Experience: 3-5 years in Customer Success, Account Management, or Ad Operations. Industry Expertise: A robust background in AdTech, programmatic advertising, and DSP platforms. Enterprise Portfolio: Proven experience supporting high-level enterprise clients within a SaaS or AdTech ecosystem. Service Versatility: Proficiency in managing both self-serve and managed-service account structures. Communication Mastery: Exceptional presentation and relationship-building skills, with the ability to explain complex technical concepts to diverse audiences. Data-Driven Mindset: Strong analytical skills with a proven ability to translate campaign data into meaningful insights and strategic recommendations. Organization: Highly organized with the ability to manage multiple high-priority accounts and projects simultaneously. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.