New

Patient Navigator 3

University of California - San Francisco Campus and Health

United States, California, San Francisco

Jan 22, 2026

Patient Navigator 3

OPH Peds Complex Care

Full Time

87540BR

Job Summary

Involves providing non-clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments. Primary goals are to increase patient satisfaction, and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $54,500 - $115,500 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Required Qualifications

Two (2) or more years previous experience in a healthcare related field

Strong skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. In-depth knowledge of the organization and how to get issues resolved.

Strong interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff and physicians.

Excellent analytical and problem-solving skills. Ability to develop solutions and recommend changes and follow through with implementation.

Excellent written and verbal communication skills.

Has the skills to work independently in a fast-paced, demanding environment with minimal supervision.

Ability to manage and oversee multiple tasks simultaneously, including high daily call volume
BA/BS degree and a minimum of 2+ years previous experience in a healthcare related field OR an equivalent combination of education and experience (e.g., EMT, health educator, community health worker, social worker, health plan, medical corps and clinical office. staff.)
Valid CA driver's license. Meet all Hospital Risk Management requirements, including no moving violations within one year. Must furnish proof of vehicle insurance and have reliable transportation. Must have a personal vehicle.

Preferred Qualifications

Knowledge of medical terminology.

Prior experience developing workflow procedures and implementing systems to improve operations.

Proficiency with EPIC APeX applications.

Experience working with vulnerable youth and families experiencing high social risk and/or health inequities

Strong knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Strong knowledge of data collection, compilation, and analytical techniques.

Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.

License/Certification

Valid CA driver's license. Meet all Hospital Risk Management requirements, including no moving violations within one year. Must furnish proof of vehicle insurance and have reliable transportation. Must have a personal vehicle.

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Health

Job Code and Payroll Title

005199 PAT NAVGTR NON-CLIN 3 CX

Job Category

Administrative Support, Allied Health

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Brisbane

Work Style

Flexible

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday - Friday