Practice Manager - Pediatrics Clinic, Burbank

Join UCLA Health's Burbank Pediatric Care, a patient-centered clinic, proudly serving pediatric patients. We pride ourselves on delivering compassionate, efficient care in a collaborative environment where every team member's contribution is valued. As Practice Manager, you will be the operational leader of our immediate care clinic, ensuring seamless day-to-day operations, exceptional patient experiences, and a thriving team culture. You'll work closely with clinical and administrative staff, physicians, and leadership to drive quality, safety, and efficiency.

• Communication:Serve as the primary liaison between staff, providers, and leadership. Communicate updates, changes, and expectations clearly and effectively.
• Resource Coordination:Oversee inventory, supplies, and vendor relationships. Ensure the clinic is well-equipped and organized for optimal patient care.
• Financial Management:Manage budgets, billing, and revenue cycle processes. Monitor copay collections and support financial goals for the clinic.
• Compliance & Quality:Maintain compliance with healthcare regulations (HIPAA, OSHA, etc.), clinic policies, and UCLA Health standards. Lead quality improvement initiatives and monitor key performance metrics.
• Patient Experience:Champion outstanding customer service. Address patient concerns promptly and ensure every visitor receives compassionate, high-quality care.
• Team Leadership:Hire, train, and mentor front and back-office staff. Foster a positive, collaborative work environment and promote ongoing professional development.
• Clinic Operations:Oversee daily operations, including patient flow, scheduling, and staff coordination. Ensure the clinic runs smoothly and efficiently, even during high-volume periods.

Pay Range: $70,900.00 - $145,200.00 annually

Required:

• Demonstrated effective supervisory skills including experience in recruitment, performance appraisal, identification and communication of expectations, discipline, and training.
• Skill in analyzing information and procedures to define objectives, identify patterns and recognize alternatives and their implications.
• Skill in operating a personal computer and software programs, including MS Word, and Excel Spreadsheet.
• Interpersonal skills to promote a cooperative and productive work environment and to establish and maintain cooperative, productive working relationships with faculty, residents, medical students and staff from various social, cultural, and economic backgrounds.
• Working knowledge of medical terminology.
• Writing skills to prepare accurate and concise reports and memorandums that clearly convey information utilizing appropriate vocabulary and grammar.
• Working knowledge of computerized appointment scheduling and registration system, and the ability to effectively train staff in the use of the system.
• Working knowledge of major medical insurance plans.
• Ability to work occasional weekends or evenings as required.

Preferred:

• Working knowledge of University and Hospital policies and procedures to appropriately manage patient registration, cashiering, risk management, and personnel.
• Working knowledge of the CareConnect system.
• Demonstrated experience in managing patient services and nursing staff in a private medical practice or community clinic.
• Accounting skills to plan, prepare and analyze revenue and expense budgets.