Contract Specialist

The Contract Specialist is an integral part of the Commercial Operations team. Supporting the commercial organization in responding to contractual needs, the Contract Specialist is the main point of contact for all contracted business within the Commercial Sales and Service Team. The Contract Specialist is primarily responsible for preparing, sending and following up on North America and APAC bid and tender requests, global Cytek lease agreements, North American Reagent Rental agreements and organization of business contracts. The Contract Specialist will monitor Lease agreement balances and payments with feedback provided by the Finance team. This position works closely with the Sales Leadership, Customer Service and the Salesforce CRM Program Manager to enhance Salesforce to meet the contractual needs and changes in Cytek's operations. Other duties such as assisting with customer requested forms, instrument coordination and process improvement endeavors may be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform essential duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinate with clients to guarantee terms of contracts are fulfilled in compliance with the terms and conditions.
• Working with Cytek Legal to understand negotiable terms and conditions vs. those that would require intervention by the Legal department directly.
• Compile and maintain records for all lease agreements including working with Instrument Coordination to accurately maintain the accurate location of the company owned equipment.
• Maintain financial records of all lease equipment with the purpose of providing a total payoff amount to customers upon request.
• Monitor annual spend and monitor contract compliance of all Reagent Rental Agreements while working with sales to follow up with the customer as needed.
• Add and update internal databases with current customer and instrument demographic information.
• Responsible for the coordination and submission of North America bid/tender requests from the North America sales organization
• Work with the Customer Service team to onboard new contracted customers
• Handle breach of contracts in a timely manner
• Serve as the main liaison with outside contracting representatives.
• Research regulations to ensure contracts are updated and in compliance with laws
• Serve as a back up to the Customer Service team to coordinate external documentation requested by Sales or customers
• Must be self-motivated, success driven, and have a mastery of organizational skills.
• Manages priorities on a daily basis and actively communicates priority changes to management and/or customers in a timely manner.
• Outstanding negotiation and interpersonal skills
• Ability to resolve client complaints and concerns

REQUIREMENTS & QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• BA/BS in Business Administration or equivalent required.
• At least 7 years of experience working in the Biotechnology industry with a focus on Flow Cytometry or equivalent, desired
• Experience in Saleforce.com required and bio-medical capital equipment preferred.
• Computer proficiency is required, including skills with the use of Microsoft Word, Excel, PowerPoint, and CRM software.
• Contract Negotiation experience strongly encouraged
• Understanding of general contracting terms and conditions

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The role is located in the Cytek Fremont, CA office.

Cytek is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, genetic information, disability status, veteran status, or any other characteristic protected by law.