House Monitor (Part-Time)-11-025- SC/Glendale Corps

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The House Monitor for the Booth Home Senior Bridge Housing program provides general oversight of residents and their rooms, assists with resident check-ins and discharges, and evaluates and reports on residents' conditions to the Case Manager. Additionally, the House Monitor is responsible for completing documentation, tracking residents' progress upon discharge, and conducting follow-ups. The Booth Home Senior Bridge Housing program serves 15 male and female clients with mental health diagnoses.

Essential Functions

Resident Care & Support

• Provide professional support and compassionate, safe care for all residents; respond promptly and courteously to clients' needs.
• Perform all duties in a respectful manner that upholds clients' and staff members' sense of self-worth.
• Monitor clients to ensure a safe, quiet, and friendly atmosphere is maintained, including making periodic rounds of the house.
• Clearly explain rules and procedures to all clients and ensure respectful adherence to program policies.
• Uphold resident confidentiality at all times.

Documentation & Administrative Duties

• Complete all intake forms and records, establishing individual resident files for new intakes.
• Assist the Case Manager with data entry and documentation, including intake forms, maintaining resident files, and discharge documentation.
• Complete all daily logs, obtain required signatures, and provide thorough end-of-shift reports to the oncoming shift and Case Manager.
• Document and report any unusual occurrences, incidents, or injuries.
• Assist the Case Manager in documentation and tracking of residents upon discharge.
• Answer and appropriately direct incoming calls in a courteous and professional manner.

Safety, Security & Emergency Response

• Ensure common areas and hallways remain free of obstructions and safety hazards.
• Maintain security inside and outside the building.
• Work collaboratively with staff to uphold safety and security measures.
• Respond promptly and appropriately to emergency situations.

Facility Operations & Housekeeping

• Assist with meal service as needed, including breakfast, lunch, and dinner; complete cleanup after meal service and comply with all food service and health codes.
• Help maintain cleanliness of common areas, manage room turnovers, handle house laundry, and sort donations.

Policy Compliance & Teamwork

• Adhere to all Booth Home Senior Bridge Housing and The Salvation Army policies and procedures.
• Perform other duties as assigned by the immediate supervisor and/or management personnel.

Schedule & Availability

• This is a 24-hour facility. The House Monitor must be available to work 2-3 fixed days per week and will be assigned to a specific shift: morning, swing, or graveyard. Shifts are set and not rotating, unless otherwise approved by management. Availability for the assigned shift is required for the duration of employment.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs.

Minimum Qualifications

• A criminal background check is required with certificate for Protect the Mission policies and procedures.
• High School Diploma or GED Required, A.A. preferred.
• Read, write, speak and understand English; bilingual English/Spanish preferred.
• Maintain valid CPR/First Aid & Food Handler Certification

Skills, Knowledge & Abilities

• Must be culturally sensitive and non-judgmental
• Knowledge and sensitivity regarding issues of homelessness, mental health and chronic illness
• Complete required Salvation Army trainings (Elder Abuse (PTM), etc.)
• Ability, both visual and auditory, to identify safety hazards and monitor guest and staff behavior and enforce appropriate safety regulations and emergency procedures
• Must possess flexibility, effective leadership, conflict resolution, and communication skills.