New

Healthcare Call Center Representative - Remote In WI Only

TEKsystems
$21.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Milwaukee
Jan 22, 2026
About the Role Our health insurance client is expanding their team to support increased call volume during Open Enrollment. We are hiring Medicare Customer Service Representatives to assist an elderly member population with questions related to their Medicare and Medicaid benefits. You will handle inbound-only calls (typically 50-70 per day), helping members understand their plans, navigate coverage details, and receive the support they need. Empathy, patience, and clear communication are essential to success in this role. Responsibilities * Provide compassionate, patient, and accurate assistance to Medicare/Medicaid members. * Answer benefit questions and guide members through available resources. * Document call details thoroughly and follow compliance requirements. * Meet quality, attendance, and performance standards. * Manage a consistent inbound call queue during peak enrollment periods. Required Qualifications * High school diploma or GED * 2+ years of health insurance or medical call center experience * Medicare experience strongly preferred * Must be comfortable working fully remote Hours & Training * Operating Hours: 8:00 AM-9:00 PM * Must be open to any shift in this window. * Late shift availability is a plus (many openings fall in afternoon/evening). * Training (First 4 Weeks): 8:00 AM-4:30 PM * Weeks 5-6: Onthejob training on your assigned schedule * Shift Differential: Additional $1/hr for hours worked after 6:30 PM Job Type & LocationThis is a Contract position based out of Milwaukee, WI. Pay and BenefitsThe pay range for this position is $21.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Feb 4, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.