Care Support Specialist I

Job Purpose:
Assists the assigned work site in performing administrative support tasks and coordinating office practices, including front desk duties.

Goals and Objectives:
* Provide excellent customer service to both internal and external clients
* Provide efficient and timely work outcomes related to day to day duties
* Provide timely and clear communication to internal and external customers to ensure accurate scheduling and high level of customer service
* Complete accurate and timely documentation related to customer needs and communication

Duties and Responsibilities:
* Greet clients and visitors in a prompt, courteous manner. Assist client with the check-in process; check the client snapshot for any comments or requests and follow-up with required action steps
* Answer telephone calls, write and/or email messages and provide detailed responses to requests for information and services. Ensure front desk has coverage during critical business hours as directed by supervisor/manager
* Maintain positive and professional working relationships with clients, peers, other agencies, and the general public
* Perform clerical duties to include mail distribution, organizing work area and reception area, name look-up, filing, and announcing client appointments to clinicians
* Maintain a clean and safe working environment that maintains HIPAA compliance
* Order and re-stock literature and other flyers and pamphlets from the marketing department. Keep bulletin boards full of current information for staff and clients
* Complete all required data entry, printing, photocopying, and tracking according to established timelines. Data entry includes, but is not limited to, creating and deleting snapshot comments and scheduling follow up appointments for clinicians. Printing and photocopying includes, but is not limited to, client identification cards.
* Organize and maintain office materials to include notifying supervisor/manager and/or staff responsible for ordering supplies when inventory is low
* Implement updated and new processes in a professional and timely manner
* Communicate issues with process, work flow, client care or any other area that affects the agency, in a professional and timely manner, to direct supervisor/manager to initiate possible improvements
* Compose and type routine correspondence and reports as requested
* Complete all required paperwork accurately, completely, legibly, and within established timeframes
* Notify supervisor/manager of scheduling needs and/or requests in a timely manner in order to ensure adequate office coverage. Contact supervisor/manager by phone to notify of illness or emergency situation that prohibits employee from working scheduled shift. Obtain approval for time off from supervisor/manager
* Follow all AllHealth Network policies and procedures
* Complete all required trainings as listed in Relias Learning (both online training and face-to-face training) within required timelines
* Perform other duties as required within the scope of the position and the experience, education and ability of the employee

Key Technical Skills and Knowledge:
A. Education: High school diploma or equivalent, with specific training in business / secretarial sciences
B. Experience: Minimum of one year of office experience. Data entry and word processing knowledge is required.
C. Skills: Typing at 50 wpm, 10-key calculators by touch, and filing. Familiarity with multiple-line telephone systems, voicemail, copiers and fax machines. Computer literacy required.
D. Other: Ability to lift equipment and supplies up to 15 lbs.

• Positive, collaborative team culture
• Competitive compensation structure
• Medical Insurance, Dental Insurance, Basic Life and AD&D Insurance, Short- and Long-Term Disability Insurance, Flexible Spending Accounts
• Retirement Savings 401k, company match up to 50% of the first 6% contributed
• Relocation Assistance/Sign-On Bonus
  
  
  
  • Please keep in mind that while sign-on bonuses may be advertised, AllHealth Network maintains a policy of not offering these bonuses to current internal employees. We appreciate your understanding and continued commitment to our team
  
  
  
  
• Excellent Paid Time Off & Paid Holidays Off
• Additional Benefits