Intermediate Business Process Specialist

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Conduct methodical investigation, analysis, review, design, and documentation of information, systems or processes as it relates to operations.

Essential Duties:

• Identify and define requirements and/or metrics for the use of technology to improve processes and systems related to operations equipment, to include attention to safety issues and development and/or revision of SOP's, as applicable.

• Collect, compile, and analyze all operations-related information and report on results.

• Proactively troubleshoot and provide recommendations to existing procedures and actions to improve processes as well as advising others (union repair crews, environmental groups, etc.) of concerns as directed by management.

• Develop automated methods to track work-flow and performance efficiencies.

• Conduct various testing processes in support of analytical decision-making.

• Act as liaison and participate in defining technology solutions to solve problems with long-term implications.

• Coordinate reporting and/or responses to internal or external sources requiring analysis and/or information (e.g., the Ops-Engineering department, PUC, other PNG departments, etc.)

• Develop, assist, and/or provide training related to analysis results.

• Process department invoices and monitor budget and costs of projects.

Knowledge Skills and Abilities:

• Strong knowledge of policies, practices, procedures, and internal operations of engines and compressors as well as all compliance regulations.

• Strong analytical skills with the ability to collect, compile, and analyze data.

• Solid planning, writing, and data management skills; detail oriented.

• Effective problem-solver with initiative and ability to use sounds judgement.

• Solid communication skills, including written, verbal, and interpersonal relationships.

• Ability to clearly explain and relate analysis processes and findings to gas operations practices.

Minimum Qualifications

• Minimum of 5 years analytical experience.

• Demonstrated experience research, analysis, and logical results development.

• Bachelor's degree in field providing analytical education required.

• Demonstrated related experience may be substituted for preferred education.

• Valid driver's license and ability to drive PNG Company Vehicles.

NOTE: This position may be specifically defined by specialty within Customer Service, Gas Operations, or Operations Support (e.g., Customer Service, Process, Damage Prevention, Pipeline Integrity, Transmission and Storage Design, etc.); as such, specific experience in the specialty will be a requirement if so designated. Also, additional duties may be added to particular positions and may be short or long term additions, depending on the needs of PNG.

Essential Utilities, Inc., is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Essential Utilities is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.