Supervisor - Lab Support Services - Outpatient Sites

Primary Location: Shepard Park

Primary Supervisor Schedule:

• Monday-Friday 8:00 AM - 4:30 PM

Hours of operation across all locations:

• Monday-Thursday: 8:00 AM - 8:00 PM
• Friday: 8:00 AM - 4:30 PM
• Saturday: 8:00 AM - 4:30 PM

Position Summary:

Report directly to the Manager of Lab Support Services, following established departmental leadership structure and operational guidance can be entered under key responsibilities. Support management initiatives, policies, and process improvements to ensure consistency across all sites. This role supports six outpatient sites and requires regular travel between locations (mileage reimbursement provided).

The position provides oversite to personnel and has the ability to perform appropriate discipline. The supervisor will be responsible for addressing staffing shortages, handling problem specimens, and/or following up with physicians, families and patients.

Minimum Education
Bachelor's in Medical Technology or equivalent related field of science or business degree. (Required)

Minimum Work Experience
At least 3-4 years in an accredited clinical laboratory with some knowledge of specimen processing operations preferred and experience in phlebotomy. (Required)

Required Skills/Knowledge

• Math Ability Level: Statistical Analysis. Excellent interpersonal and communication skills important. Knowledge and skills related to LIS desirable
• Minimum of 2 years of management experience in a phlebotomy setting. (Preferred)
• Ability to work flexible hours and adapt to changing operational needs. (Preferred)
• Demonstrated strength in leadership, conflict resolution, and performance management. (Preferred)
  
  Required Licenses and Certifications
  Medical Technologist (MT)
  HEW or a similar regulatory agency. Registry or eligible as MT (ASCP). (Preferred)
  
  Functional Accountabilities
• Oversee daily lab support operations to ensure accuracy, efficiency, and exceptional patient service.
• Provide leadership, coaching, and performance management, including setting expectations, navigating conflict, and implementing corrective action when needed.
• Serve as a backup phlebotomist to maintain workflow and service continuity across sites.

Technical Knowledge

• Perform all technical procedures in the section following standard operating procedures (phlebotomy optional).

• Prepare schedules/assignments.

• Assist in oversight of phlebotomists/lab associates.

• Collaborate with the manager on significant issues or barriers

• Provide leadership and guidance to support staff and direct reports

• Manage performance planning and documentation, and facilitate goal achievement of individuals

• Support continuing education of staff in competency developments in areas of defined responsibility

• Ensure departmental compliance with the hospital's administrative and professional policies, and governmental and accreditation regulations

• Ensure a safe work environment is maintained

Quality Assurance

• Identify, evaluate and resolve technical and patient-related problems.

• Collect data and facts for review by the Manager.

• Document all actions taken.

• Review worksheets, records and logs.

• Direct overall operational functions for assigned areas

• In both formal and informal situations, create a practice environment where employees progressively internalize and demonstrate the components of customer focused care

Staff Direction and Support

• Provide in-service training and education for assigned staff.

• Provide leadership and technical assistance to all assigned staff as directed by the Manager.

• Assist in monitoring employee performance.

• Complete timecards and print timesheets for Manager to review.

• Effectively manage staff assigned

• Recommend and develop new processes and systems to meet departmental needs

Monitoring and Compliance

• Ensure send out results are current by monitoring.

• Call reference labs to get delinquent results.

• Verify list prices.

• Ensure compliance with regulatory and accreditation standards; monitor standards including technical procedures and computer maintenance.

• Document and report personnel issues

Budget Control and Supplies

• Provide cost-effective utilization of materials and personnel and assist in directing cost containment.

• Coordinate repairs and maintenance of all electric equipment in the Support Services area.

• Monitor supply inventories in assigned areas to ensure adequate availability.

• Receive and stock supplies.