Claims Manager - Workers Compensation

Recognized as aMilwaukee Journal SentinelTop Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

As a Claims Manager, you'll play a pivotal role in shaping the success of our Workers' Compensation team by leading talented professionals, driving operational excellence, and delivering exceptional service to our customers. This is more than a leadership role, it's an opportunity to influence strategy, mentor top performers, and make a real difference in the lives of those we serve. If you're a seasoned claims expert with a passion for guiding teams and improving processes, we want you on our team. Hybrid flexibility, a culture of belonging, and a commitment to your growth - welcome to West Bend.

This position offers a hybrid schedule (3 days in the office) for collaboration days, team meetings or other in-person events and is based in West Bend, WI.

External applications will be accepted on a rolling basis while the position remains open.

Manage a team of indemnity professionals handling Worker's Compensation claims in multiple jurisdictions. Oversee the investigation, handling, and settlement of all claims assigned to the team. Provide advice and direction to claim representatives. Responsible for the selection, training, development, and performance of personnel as well as performance reviews, salary adjustments, and promotions. Analyze data and reports to understand opportunities and share team results.

Key Responsibilities

Demonstrate core company values.
• Support the philosophies of Claims Leadership.
• Consistently exhibit a high level of customer service and adherence to department audit guidelines.
• Participate and/or lead projects and initiatives as needed.
• Recognize opportunities for efficiency and improvement.

Preferred Experience and Skills

• 7+ years of indemnity claim adjusting experience
• Experience managing multi-jurisdictional claims, with preferred states: WI, IA, MI, IN, VA, AZ
• 3 years of leadership experience
• Proficiency with computers and current technology
• Interpersonal skills
• Oral and written communication skills
• Time management and organizational skills
• Customer service skills
• Negotiation and problem-solving skills
• Conflict resolution skills
• Independent decision-making ability
• Ability to lead, mentor and develop personnel

Preferred Education and Training

• Bachelor's degree in Business, Insurance or related field
• Associate in General Insurance designation
• Associate in Claims designation
• CPCU coursework or other continuing education
• Licensed in jurisdictions where required

The salary range for this position is $109,432 - $136,790

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance

• Health Savings Account

• Dental Insurance

• Vision Insurance

• Short and Long Term Disability

• Flexible Spending Accounts

• Life and Accidental Death & Disability

• Accident and Critical Illness Insurance

• Employee Assistance Program

• 401(k) Plan with Company Match

• Pet Insurance

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates

• Bonus eligible based on performance

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

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West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.