Hospital Liaison, Rapid Engagement Team

Heritage Behavioral Health Center - Decatur, IL
Full-Time | Monday-Friday, 8:00 AM-5:00 PM | Every Other Friday Paid Off

• High School Diploma/GED + 5 years' experience: $23.00/hour + every other Friday paid off (wellness day)
• Bachelor's Degree: $25.00/hour + every other Friday paid off (wellness day)
  Salary is based on education, experience, and licensure or certification.

Heritage Behavioral Health Center is searching for passionate, mission-driven professionals to join our team as a Hospital Liaison!

Heritage Behavioral Health Center is a Certified Community Behavioral Health Clinic (CCBHC) providing mental health and substance use services across multiple counties in Central Illinois. We believe that every staff member impacts client care, no matter their role. Our team-centered culture, strong support systems, and wellness-focused schedules make Heritage a meaningful place to build your career.

• Every other Friday off - paid wellness day
• Competitive salaries aligned with state and national benchmarks
• Loan Forgiveness eligibility through NHSC
• A supportive, mission-focused team that values work-life balance
• A workplace where staff are truly our greatest asset

The Hospital Liaison plays a critical role in ensuring seamless transitions from inpatient hospital settings to outpatient care. This position supports individuals preparing for discharge from hospitals-including state-operated psychiatric hospitals-and helps them connect to ongoing behavioral health services.

You will build strong working relationships with hospital staff statewide, coordinate pre-discharge planning, complete assessments, ensure timely referrals, and follow up post-discharge to promote continuity of care.

• Serve as the primary point of contact between hospitals and Heritage
• Coordinate pre-discharge planning to ensure needed supports are arranged
• Conduct post-discharge follow-up with clients to support engagement and remove barriers
• Complete IATPs prior to discharge to ensure immediate access to care
• Build and maintain professional relationships with hospital teams across Illinois
• Collaborate with internal clinical and case management teams
• Document assessments, coordination activities, and outcomes efficiently and accurately
• Attend multidisciplinary and care planning meetings
• Identify gaps in hospital-to-community transitions and recommend improvements
• Maintain knowledge of hospital procedures, community resources, and regulatory requirements
• Perform additional duties as assigned to support agency mission

• Strong understanding of hospital discharge processes and behavioral health systems
• Ability to quickly build rapport with clients, families, and hospital partners
• Excellent care coordination, problem-solving, and time-management capabilities
• Effective communication and collaboration skills
• Cultural competence in working with diverse groups and individuals with complex needs
• Comfort with statewide travel across hospital settings
• Ability to lift 10 pounds

• High School Diploma or GED + 5 years of supervised mental health or social service experience required
• Bachelor's degree in social work, psychology, education, or human services preferred
• Minimum 21 years of age
• Valid driver's license, reliable transportation, and proof of automobile insurance

Generous Time Off

• Vacation, sick, personal, and holiday leave

Wellness Benefits

• Every other Friday off (paid wellness day)
• Employee Assistance Program (EAP)
• Fitness reimbursement

Insurance

• Health, dental, and vision
• Flexible spending accounts (healthcare and dependent care)
• Additional life insurance
• Substantial employer contribution toward health insurance premiums

Retirement

• 401(k) and Roth options

Professional Growth

• Tuition assistance
• Continuing education opportunities

Loan Forgiveness

• Eligible through the National Health Service Corps (NHSC)