Project Coordinator III

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values ofLoveandExcellenceand are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America's Best Hospitals" by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition.

Primary Function:

The EHR Access Coordinator serves as the system administrator for the EpicCare Link application, ensuring secure and compliant access to electronic health records (EHR) for authorized third parties. This role supports data governance, privacy, and security initiatives, and is responsible for the timely and accurate provisioning of EHR access to facilitate treatment, payment, healthcare operations, and care/utilization management. The coordinator maintains patient lists for all insurance plans within the EHR, manages contingent worker access, and collaborates closely with Information Technology teams to resolve technical issues reported by contingent staff. Under the direction of Health Information Management Services (HIMS) leadership, the coordinator also implements alternative EHR access solutions as needed.

Principle Duties and Responsibilities:

• Provision and manage user accounts for EpicCare Link, collaborating with designated site administrators to ensure appropriate access for all authorized users.

• Serve as the primary point of contact for end user support related to EpicCare Link, addressing access issues and troubleshooting as needed.

• Coordinate the procurement of electronic medical record (EMR) access and data use agreements with vendors, including the collection of required documentation for each contingent worker requesting EHR access.

• Oversee the management and maintenance of EMR agreements within Meditract.

• Partner with the Managed Care department to identify new insurance plans, gather reporting requirements, and submit requests to Information Technology for the creation of new Patient Lists.

• Participate in the testing and validation of new Patient List builds, ensuring accuracy during EHR upgrades and system changes.

• Communicate both planned and unplanned system downtimes to contingent workers in a timely manner.

• Grant 1:1 Relationship EHR access to contingent workers for post-discharge audit activities, ensuring compliance and security.

• Facilitate the onboarding process for contingent workers by granting network access and verifying completion of mandatory Learning Space education requirements.

• Monitor user access activity on a regular basis and promptly terminate access for inactive users to maintain system security.

• Perform assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

• Perform other duties as assigned.

Scope, Purpose, and Frequency of Contacts:

Daily contact with external customers of Health Information Management Services.

Frequent contact with ChristianaCare caregivers at all levels.

Direction/Supervision of Others:

Contingent workers

3rd Party employees

Direction/Supervision Received:

Immediate: Director, HIMS

Dept Head: Corporate Director, HIMS

Education and Experience Requirements:

• Associate's degree required.

• Two to three years of work experience in HIMS or related field with a focus on Customer Service and project management.

• Experience evaluating and documenting workflow processes including Visio required.

Knowledge, Skill, and Ability Requirements:

Proven ability to train others and communicate complex topics in a clear, understandable manner.

Excellent time management, communication, project facilitation, and leadership skills.

Strong interpersonal skills with the ability to build effective working relationships across all levels of the organization.

In-depth knowledge of resource management principles within health system environments.

Proficient in project management principles and methods, with demonstrated experience using professional project management tools and techniques.

Demonstrated leadership capabilities, including fostering collaboration, resolving conflicts, problem-solving, and motivating teams to achieve shared goals.

Exceptional verbal and written communication skills, including active listening and the ability to clearly present facts, ideas, and opinions in meetings, reports, and presentations.

Superior organizational skills, with the ability to gather and analyze large amounts of information and manage multiple priorities in a dynamic environment.

Skilled in evaluating and documenting business requirements and workflow processes, including the creation of flowcharts.

Ability to work independently with minimal supervision.

Basic understanding of system architecture, infrastructure, integration, and database concepts.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/