Regional Account Executive

About Ameren Missouri

Ameren Missouri has been providing electric and gas service for more than 100 years, and our electric rates are among the lowest in the nation. Ameren Missouri's mission is to power the quality of life for our 1.2 million electric and 132,000 natural gas customers in central and eastern Missouri. Our service area covers 64 counties and more than 500 communities including the greater St. Louis area.

Our benefits include:

• Medical coverage on date of hire

• 100% employer paid cash balance pension plan

• 401(k) with company match fully vested on date of hire

• Minimum of 15 days paid vacation and 12 paid holidays

• Paid parentalleave and family caregiver leave

Visit our Benefits & Perks Page for more information on benefits provided to regular full-time employees.

About The Position
The Regional Account Executive is responsible for developing and maintaining positive relationships with assigned municipal, commercial and industrial customers, high visibility institutions, community organizations, elected officials, and local government within Regional Division Operations. Responsible for developing a comprehensive understanding of issues occurring in the marketplace in order to understand the impact on assigned accounts.

Key responsibilities include:

• Develop strong working relationships, provide prompt, creative, and integrated business solutions focused on improving customer loyalty and enhanced profitability for both parties.
• Serve as main point of contact for assigned commercial and large commercial and industrial customers, key community stakeholders, municipal leaders, and elected officials.
• Partner on activities related to state legislation with the Government Relations Department to communicate and enlist business and local community support.
• Advance public relations for the company through active involvement on strategically selected boards and/or committees, make presentations to elected officials, local government staff, and community leaders at local civic and community events.
• Facilitate the resolution of customer and constituent related issues with division engineering, construction and service departments by collaborating with internal departments.
• Serve as trusted energy advisor, responding to operational and service issues, and participate in rate reviews. Identify energy-related opportunities to help meet customer needs and provide solutions to their service related issues.
• Identify opportunities to introduce subject matter experts in: energy efficiency, energy solutions, business development, government relations, economic development, and corporate contributions.
• Coordinate implementation of all agreements and documents related to rates, products, and services. Secure municipal franchises, street lighting contracts, rider agreements, etc.
• Manage customer and key contact information in customer relationship management system, recording every meeting within established deadlines, customer issues, and sales/service opportunities.
• Serve as representative of company at sponsored trade shows, community events, educational sessions and related training and certifications.
• Partner with Corporate Communications and/or Division Director relative to media inquiries, government relations, corporate contributions, advertising to communicate uniform messages to key stakeholders.
• Participate on tariff review teams and other teams as assigned by Director. Run electric rate comparisons and provide explanation of rates along with load management strategies. Manage the application, installation, and billing associated with new distributive generation and net metering.
• Administer the district's advertising budget, local community funds and provide guidance relative to the Division's annual corporate contributions fund according to the Company's and the Division's strategic charitable contributions goals.
• Participate in major storm events as information liaison for assigned geographical communities, key stakeholders, and assigned customers.

Qualifications
Bachelor's Degree from an accredited college or university required. Engineering, Business, Accounting, Marketing and Communications or related field from an accredited college or university are preferred. Five or more years of experience in utility, rates, financial, field operations required; relationship/account management and customer contact experience required. Two years of sales and service experience preferred.

In addition to the above qualifications, the successful candidate will demonstrate:
Possess a thorough working knowledge of electrical and gas distribution and transmission design and operations from having worked in a variety of departments serving customers. Advanced proficiency with Excel and proficiency with other MS Office Suite of applications. Extensive experience analyzing data. Customer Relationship Management (CRM experience). Proficiency with applicable Ameren systems (e.g., OAS, DOJM preferred. Ability to communicate exceptionally and influence credibly at all levels of an organization. Ability to think critically, adapt quickly and provide innovative solutions to challenges. Ability to perform work under time pressure and complete tasks to meet customer expectations. Ability to work beyond normal hours to meet critical needs of sensitive customers as well as deliver on time-sensitive PR concerns.

Additional Information
Ameren's selection process may include a series of interviews. Specific details will be provided to qualified candidates. Requires availability for weekend on-call duties to meet public responsibilities. Expected to participate in numerous evening stakeholder meetings or night time functions throughout the year.

Compensation Range:

At Ameren, base salary is one component of a competitive compensation package for employees. Our pay ranges are broad to allow for movement within our organization and to accommodate different skill sets and levels of expertise. We take into consideration a variety of factors including, but not limited to, skills, abilities, experience, education, credentials, and internal equity when determining the base salary offered. Roles are eligible for additional rewards including annual incentive payments based on individual and company performance.

If end date is listed, the posting will come down at 12:00 am on that date:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, genetic information, military service or status, pregnancy, marital status, sexual orientation, gender identity or expression, or any other class, trait, or status protected by law.