New

Intern

PeoplesBank
18.00 To 18.00 (USD) Annually
United States, Massachusetts, Holyoke
330 Whitney Avenue (Show on map)
Jan 21, 2026
About Cornerstone Bank Cornerstone Bank was established in 2017, built on a legacy of community support and a commitment to helping individuals and businesses thrive. With deep roots in Worcester County and a strong presence throughout Central Massachusetts, Cornerstone combines the strength of a traditional bank with the personalized service of a local institution. Our community-based banking model allows us to deliver exceptional service with a personal touch-every time. Our Culture & Commitment At Cornerstone Bank, we foster a collaborative and inclusive workplace where innovation, teamwork, accountability, and excellence are more than just values-they're how we work every day. We empower our employees to grow professionally, serve their communities, and deliver outstanding customer experiences. Position Summary The High School Intern will gain hands-on experience in a professional banking environment by shadowing and assisting Retail Banking Center staff. This internship is designed to introduce students to the financial services industry, helping them build foundational workplace skills, customer service exposure, and an understanding of day-to-day banking operations. This is a learning-focused role with responsibilities aligned to observation, support tasks, and guided activities under supervision. This role is based in our Southbridge, MA banking center. Key Responsibilities Learning & Observation Shadow bankers, customer service representatives, and branch leadership to understand daily banking center operations. Observe customer interactions, account opening processes, and transaction procedures to learn proper banking protocols. Participate in scheduled learning sessions about retail banking, financial literacy, compliance, and customer service best practices. Operational Support Assist bankers with non-transactional tasks such as organizing documents, preparing marketing materials, and maintaining lobby readiness. Support administrative duties including filing, scanning, data entry, and organizing branch supplies (as permitted by policy). Customer Experience Greet customers and provide friendly, helpful direction to the appropriate banker or service representative. Assist with scheduling appointments and managing customer flow. Professional Development Participate in coaching sessions to develop communication, teamwork, time management, and customer service skills. Learn about career paths within retail banking and the broader financial services industry. Qualifications Currently enrolled in high school (Junior or Senior year preferred). Interest in business, finance, customer service, or professional office careers. Strong communication and interpersonal skills. Reliable, punctual, and eager to learn. Ability to maintain confidentiality and follow all bank policies and procedures. Professional appearance and demeanor. Desired Traits Positive attitude and willingness to support team members. Curiosity and enthusiasm for learning new skills. Detail-oriented and organized. Comfortable interacting with customers and staff. Learning Outcomes Understanding of how a retail banking center operates. Exposure to customer service and professional workplace etiquette. Insights into financial products, services, and compliance basics. Foundational business and administrative skills. Real-world experience working in a community-focused financial institution. Work Environment This role is performed in a professional retail banking center. Interns will work alongside trained bankers and always operate under direct supervision. Cornerstone Bank is an Equal Opportunity Employer. In compliance with Equal Opportunity Guidelines and the Americans with Disabilities Act, Cornerstone Bank provides reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.