Junior Customer & Sales Support Specialist

As a Junior Customer & Sales Support Specialist at stichd, you'll be a vital partner to our customers, sales teams, and e-commerce operations. You will manage the full order-to-delivery cycle for both our D2C and B2B channels while ensuring a seamless, engaging experience for fans of the world's top F1, Motorsport, and Football teams.

This is a high-impact role for someone who thrives in a fast-paced environment, brings strong ownership, and is passionate about elevating the customer journey. Your accuracy, communication skills, and collaborative mindset will ensure that each account receives best-in-class service throughout the entire sales cycle.

• Provide exceptional service and daily operational support to the sales team.
• Manage the full order lifecycle-from order entry to on-time delivery-to ensure a first-class customer experience.
• Act as the primary liaison with cross-functional partners (Logistics, Finance, E-commerce, etc.) to ensure smooth internal processes.
• Monitor accounts receivable, assist with payment allocations, and ensure proper follow-up.
• Track and proactively manage purchase orders; collaborate closely with the Logistics team in Tilburg.
• Identify inefficiencies and implement improvements to optimize operational workflows.
• Serve as the first point of contact for customers across multiple channels (email, phone, live chat, social media).
• Handle logistics issues, returns, and refunds in collaboration with Finance when incorrect or faulty goods are received.
• Partner with the B2C E-commerce team to enhance service levels and drive online growth.
• Ensure KPIs and service-level targets are consistently met or exceeded.
• Maintain up-to-date knowledge of promotions, new product launches, and upcoming marketing events.

• Bachelor's degree in Business Administration, Economics, Sales, or related field preferred.
• 1- 2 years of experience in customer service, sales support, e-commerce, or online retail operations.
• Experience working with multiple systems simultaneously; ability to quickly learn ERP and CRM tools (e.g., Salesforce Service Cloud).
• Strong communication skills; fluent in English (Spanish a plus).
• Familiarity with international trade conditions, Incoterms, export procedures, and documentation.
• Team-oriented, positive, and solutions-driven, with high attention to detail and follow-through.
• Proactive, curious, and self-motivated-comfortable taking ownership and speaking up with ideas.
• Experience with SAP is a strong plus.

The hiring range base pay for this position is $42,800-$56,935 + Bonus + Benefits

(Benefit Summary Corporate)

Pay may vary depending on job-related knowledge, skills, and experience.