Front Desk Receptionist

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we're committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION:

Provide comprehensive administrative support to the Administration Office and Community Center. The Front Desk Receptionist serves as a primary point of contact and liaison for campus operations and Corps programs, while also assisting with special projects. A key responsibility of this role is to facilitate effective communication and coordination between the Administration Office and the Community Center of The Salvation Army Spokane.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work with other staff, volunteers and members to instill positive attitudes, life skills development, Christian values and service to others
• Operate multi-line phone system and determine the most appropriate resolution
• Provide administrative support to the Community Center to include rental and property scheduling
• Coordinate scheduling, use, and rental of the Community Center for internal and external groups, ensuring priority is given to Salvation Army programs and activities
• Provide administrative support for the preparation and coordination of special events and programs throughout the year
• Support the volunteer process with oversight from the Volunteer Coordinator by accepting completing volunteer packets, tracking volunteers hours, etc.
• Under the direction of supervisor, assist in training and job shadowing of volunteers and Career Path Service employees
• Assist with the registration process for all special events and/or Corps related events
• Ensure the safe participation of all members, guests and fellow staff participating in Community Center activities and programs, adhering to center safety policies and procedures
• Manage incoming and outgoing mail and packages
• Provide administrative support to department head
• Perform other duties as assigned

EDUCATION AND WORK EXPERIENCE:

• High school diploma or equivalent required
• Minimum of three years' experience in community services, administration, records management preferred
• Knowledge of Salvation Army programs, policies and procedures preferred with a compassionate understanding and adherence to Salvation Army ministry and mission

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Detail oriented and attention to detail
• Self-starter
• Team player
• Strong use of the English language in verbal and written communication
• Excellent telephone skills with pleasant speaking voice
• Ability to work in a fast-paced environment and maintain poise under pressure
• Customer service mindset and good communication with the public
• General accounting or bookkeeping knowledge
• Strong analytical and research skills
• Proficient typing skills
• General knowledge of business protocols
• Ability and willingness to keep information confidential

SOFTWARE-RELATED SKILLS:

• Microsoft Word, Excel, and Outlook required
• Working knowledge of integrated database applications and ability to use new software programs with basic training.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate multi-line telephone
• Ability to operate a desktop or laptop computer

• Ability to lift up to 25 lbs.
• Ability to access and produce information from a computer
• Ability to understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Working Conditions:

The Front Desk Receptionist works in a professional office and community center environment with frequent interaction with staff, clients, volunteers, and the public. This position requires prolonged periods of sitting, with occasional standing, walking, and light lifting of office materials. The role involves regular use of office equipment such as computers, phones, printers, and multi-line phone systems. The receptionist must be able to manage multiple tasks simultaneously in a fast-paced setting while maintaining a courteous and professional demeanor. Work hours may include regular business hours with occasional evenings or weekends as needed to support campus or community events.

The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization's need or when circumstances change.

Work Schedule / Location:

Monday through Friday / In-person at Spokane Citadel Corps in Spokane, WA.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunities for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances.

Health Insurance: Low bi-weekly premiums ($34.62) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost. Employees are covered by an employer paid life insurance policy. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options

Parental Leave: Benefit will be one week (5 business days) of paid leave at the employee's normal rate of pay for births, adoptions and foster placements.

Sick Leave: 12 days annually accruing from day one, eligible for use after 3 months' service time.

Paid Vacation: 2 weeks annually accruing from day one, for non-exempt positions. 4 weeks annually accruing from day one, for exempt positions. Accrued vacation eligible for use after 6 months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year