Wireless Operations Engineer

Wireless Operations Engineer
Philadelphia, PA: 100% Onsite
12 + Months

Overview:
This is a 100% hands-on operations role, focused on resolving complex network and device issues escalated beyond L1-L3 support and working closely with MNO vendors.

Responsibilities:
Triage and resolve escalated customer issues (SMS, provisioning, SIM/eSIM, device compatibility)
Analyze device logs, network KPIs, and perform root cause analysis
Collaborate with MNO/MVNE/OEM partners for issue resolution
Own ticketing, reporting, and documentation (Jira/ServiceNow)
Support solution design and new device onboarding for MVNO services

Requirements:
10-15 years of telecom experience
Strong understanding of iOS, Android, provisioning, and wireless networks
MVNO experience preferred
Experience with ticketing systems and reporting
Operations-focused; not customer-facing

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.