Housekeeping Supervisor

As the Housekeeping Supervisor, you are a critical leader in the "Heart of the House." This role is designed for a high-energy, detail-oriented professional who excels in a hands-on environment. You will be responsible for orchestrating daily operations, mentoring a diverse team, and upholding the prestigious cleanliness standards that define the Horseshoe Bay Resort experience.

Essential Leadership Functions:

Operational Excellence & Administration

• Workflow Management: Direct the daily operations of the Housekeeping department, including associate scheduling and the verification of all work assignments.
• Financial Integrity: Assist in the management of payroll submissions and maintain strict inventory control over supplies and equipment to ensure fiscal responsibility.
• Reporting: Utilize resort software to generate and communicate critical reports (Departures, Wait Status, and Room Discrepancies) to ensure a seamless guest transition.

Quality Assurance & Standards

• The Gold Standard: Personally conduct Quality Assurance (QA) inspections for all VIP rooms, ensuring every detail meets luxury standards before releasing the room for occupancy.
• Maintenance Liaison: Proactively identify and report maintenance issues to the facilities team, following through to ensure guest-facing repairs are completed with urgency.
• Asset Care: Oversee the upkeep and cleanliness of company vehicles, utility carts, and specialized cleaning equipment.

Team Leadership & Visibility

• Proactive Supervision: Maintain a consistent presence on guest floors ("Be Visible") to monitor workflow, provide real-time coaching, and recognize outstanding performance.
• Cross-Departmental Collaboration: Serve as the primary point of contact for the Front Desk, ensuring clear and immediate communication regarding room status and guest requests.

Perks of the Paradise Life

At Horseshoe Bay, we reward the leaders who make our lobby shine.

The "Resort Life" Bonuses:

• Live Where You Work: Subsidized associate housing and shuttle service available.
• Play Where You Work: Golf and Amenity Privileges (Come experience the paradise you lead!).
• Financial Wins: Competitive hourly pay, weekly meal subsidies, and retail/dining discounts.
• Travel Benefits: Deeply discounted rates at over 100 Crescent Hotels & Resorts properties nationwide.
• Growth: Advance into management through our specialized Manager in Training (MIT) program.

Full-Time Insurance & Security:

• Health & Wellness: Medical, Dental, and Vision insurance plans.
• Financial Future: 401k plan with employer match.
• Total Protection: Short/Long-term Disability, Major Illness, and Accident insurance.
• Peace of Mind: Access to the Associate Relief Fund.

Candidate Qualifications:

Minimum Requirements:

• Experience: Demonstrated hands-on experience in high-volume housekeeping operations; previous supervisory experience is highly preferred.
• Licensure: Valid Texas Driver's License with a satisfactory motor vehicle record.
• Technical Proficiency: Competency in Microsoft Office Suite (Email/Word) and the ability to learn property management systems.
• Physical Ability: Must be able to traverse the resort for extended periods and perform physical duties as necessary.

Professional Attributes:

• Decision Making: Proven ability to make independent, sound decisions under pressure.
• Communication: Strong verbal and written communication skills with a focus on professional diplomacy.
• Adaptability: Flexibility to work a schedule that meets the needs of a 24/7 luxury resort, including weekends and holidays.