Program Director Role Summary The Program Director serves as the single point of accountability for successful execution of a large CMS program. This role provides strategic leadership, operational oversight, and customer engagement to ensure delivery of high-quality, compliant, and scalable training solutions for CMS surveyors nationwide. The Program Director integrates instructional design, technology, data, security, and operations into a unified program that meets CMS performance, compliance, and workforce-development objectives. This position is contingent upon contract award. Key Responsibilities
Program Leadership and Accountability
- Serve as the primary interface to CMS leadership and the COR for all contract performance.
- Own end-to-end delivery across training strategy, curriculum, LMS/platforms, analytics, and operations.
- Ensure performance against cost, schedule, quality, and compliance requirements.
- Lead integrated prime/subcontractor teams as a single program organization.
- Translate CMS goals into executable roadmaps, milestones, and performance metrics.
- Balance steady-state training operations with continuous modernization and policy-driven change.
- Guide adoption of new training modalities, technologies, and analytics to improve outcomes.
- Establish and lead program governance aligned to CMS, HHS, and Federal requirements.
- Ensure compliance with EPLC, security, privacy, accessibility (Section 508/WCAG), and records requirements.
- Oversee risk, issue, and change management with clear escalation paths.
- Ensure instructional design follows best practices (ADDIE/Agile ISD) and regulatory alignment.
- Oversee curriculum updates tied to CMS policy and regulatory changes.
- Ensure consistency and quality across national training delivery.
- Oversee LMS and training platform operations, modernization, and integration.
- Ensure secure, scalable cloud operations and identity/access management.
- Guide use of learning analytics to measure effectiveness and drive improvement.
- Manage program budgets, level of effort, invoicing, and financial reporting.
- Align staffing and surge resources to onboarding, retraining, and emergent needs.
- Ensure subcontractor performance and accurate, timely invoicing.
- Maintain close coordination with CMS program offices, policy teams, and regional stakeholders.
- Lead executive briefings, quarterly reviews, and performance reporting.
- Ensure training solutions reflect operational realities of surveyors and instructors.
Required Qualifications
- 12+ years of experience managing large federal programs, including workforce development or IT-enabled services.
- Demonstrated success leading multi-vendor teams in regulated federal environments.
- Experience with:
- Federal training or certification programs
- LMS and digital learning platforms
- Cloud and data-driven service delivery
- Security and compliance (FISMA/RMF, 508)
- Strong understanding of program management frameworks (PMBOK, Agile/SAFe, ITIL).
- Proven ability to manage budgets, LOE tracking, and audit-ready financial controls.
- Excellent executive communication and customer-engagement skills.
Preferred Experience
- Experience supporting CMS, HHS, or healthcare regulatory programs.
- Background in instructional systems design (ISD) or large-scale training operations.
- Experience modernizing legacy training systems and processes.
- Knowledge of learning analytics and performance measurement.
Success Measures
- CMS surveyors receive timely, consistent, and compliant training nationwide.
- Training programs adapt quickly to regulatory change without disruption.
- Platforms and operations remain secure, accessible, and reliable.
- Performance, cost, and schedule targets are consistently met.
- CMS views the program as low-risk, high-value, and mission-aligned.
ABOUT US Precise Software Solutions, Inc. is a mission-focused technology services company delivering secure digital platforms, infrastructure, and operational IT services to government organizations. A CMMI Level 3-appraised company, Precise partners with agency technology leaders and solution providers to design, build, operate, and modernize enterprise IT solutions that support critical public missions combining agility, innovation, and performance to deliver measurable results.
Precise specializes in cloud and hybrid infrastructure, platform engineering, security operations and compliance, application modernization, and data platforms and analytics. The company is known for its agile, delivery-driven approach and innovative engineering practices, applying operational rigor and performance-focused execution to improve system resilience, security, and scalability across complex government environments. BENEFITS AND PERKS
- Comprehensive Health Benefits (Medical, Dental and Vision) including High-Deductible Health plan where company pays 100% of the deductible for your family.
- Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
- Retirement Plan with 4% match and discretionary match at year end
- Paid Time Off (PTO): 15 days of PTO accrued per year; 7 holidays + 3 Floating holidays; 2 Innovation days (paid training days)
- Short Term and Long-Term Disability
- Paid Parental Leave
- Paid Jury Duty leave
- Life and AD&D Insurance
- Critical Illness Insurance
- Training and Development
- Wellness Incentives & Discount programs
- Employee Referral Program
- Annual Charity Donation Match
- Awards and Recognition
Equal Employment Opportunity Statement Precise is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms and conditions of employment. The company is dedicated to seeking all qualified applicants. |
Precise Software Solutions
parental leave, paid time off, retirement plan
Jan 20, 2026