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At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Principal, Remote & Onsite Technology Support you will be responsible forcoordinating Alcon'sinfrastructure systems and services for the Fort Worth campus. In this role, you will work closely with theAmericas ServiceDeliveryManagerand the Global Data Center team in Fort Worth, TX. In this role, a typical day will include:
Coordinate service line and data center activities with key IT and business stakeholders that impact either the associates or IT infrastructure deployed across the Fort Worth campus. Serve as reviewer and approver for hardware exception requests such as telephone,printerand client computing equipment. Guide the operations of the on-site print management service provided by a third party. Align with facilities team, IT service lines, data centerteamand business stakeholders on physical IT requirements to support expansions,renovationsand new construction. Serve as an escalation for incidents and problems that are unresolved by first line support Work closely with Americas Service Delivery manager to support IT effortsimpactingFort Worth based associates including field userslocatedacross the United States. Provide support for several remote sites under the scope of theFort Worth campus. Assistwith communication,escalationsand alignment of initiatives for Americas along with the APAC and EMEA regional infrastructure resources performing similar functions in their regions. Manage,maintainand conduct data integrity campaigns for the global tool related to physical site information management used by IT. Maintain andoptimizethe site information management process including integration with the ITIL toolset and processes. Host monthlymeetingsfor other infrastructure managers and site heads related to physical IT and service line updates. Experience in IT service operations and/or applications,infrastructureand end user experience Experience with structured cabling and networking foundational concepts. Familiar with manufacturing operations,distribution center operations,infrastructureand services inGxPenvironments for regulated industries. Familiar with concepts aroundcloud-basedinfrastructure such as Amazon Web Services (AWS), SalesForce.com (SFDC), Microsoft Azure and Nutanix cloud platforms. Experience using Service Now for Service Desk Ticketing and Operational Reporting. Strongvendor managementand stakeholder management skills,outstanding communicationskills to technical and non-technical audiences. Demonstrated abilityto createbusiness cases for executive audience, inclusive of financial knowledge. Proven experience managingescalationsin afast-pacedenvironment. Demonstrated ability to driveimplementation,inclusive of project management competencies. Proven experience delivering through both internal and external resources. Demonstrated management of competing priorities. Proven ability to build trust and drive changeleveragingboth the formal and the informal elements of the organization. Proven ability to deal with uncertainty, adjusting course as the circumstances change, without jeopardizing the end goals and the achievement of the strategic objectives. Ability to work independently and autonomously. Proven ability to work effectively and collaboratively in a complex matrix organization.
WHAT YOU'LL BRING TO ALCON:
Bachelor's Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs) The ability to fluently read, write, understand and communicate in English 5 Years of Relevant Experience
How You Can Thrive At Alcon:
Benefit from a growing, innovative environment. Sharpen your current skills and gain exposure within different areas of the business. Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight and improve lives!
See your impact at alcon.com.careers #LI-DNI ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.comand let us know the nature of your request and your contact information.
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Alcon
Jan 20, 2026