Sr. Strategy and Operations Manager for the Customer Group Marketing

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Serving as the Sr. Strategy and Operations Manager for the Customer Group Marketing team, you will provide strategic and operational backing to secure flawless execution and efficiency. You will be a key connector aligning people, plans, tools, and data, empowering the Head of Customer Group Marketing to emphasize vision and deliver outstanding achievements. You will coordinate essential operational processes, ensure transparency in marketing initiatives, and manage planning workflows. This role is ideal for individuals who thrive in dynamic environments and excel at bringing clarity to complex situations.

Planning & Prioritization

• Lead the quarterly planning process for your Customer Group, in collaboration with key collaborators

• Maintain an overview of all ongoing and upcoming work within the team

• Tier initiatives based on strategic alignment and impact

• Track planning deliverables and highlight any blockers

• Coordinate the operating rhythm, including weekly check-ins

• Capture decisions, manage follow-ups, and ensure clear ownership and timelines

• Coordinate collaboration between team members and partners

• Act as a liaison across various teams to align timing and messaging

• Monitor dependencies and resolve conflicts

• Track agency engagement and flag delivery risks

• Partner with analytics teams to track and report on performance

• Maintain dashboards to visualize work volume and status

• Assist in preparing executive updates

• Manage intake processes for marketing requests

• Maintain documentation of roles, workflows, and governance models

• Onboard new team members

• Coordinate the marketing budget and track spending

• Support funding requests and ensure compliance

• Prioritize funding based on impact and strategic alignment

• 5-7 years of experience in business or marketing operations

• Experience in large, matrixed organizations

• Strong understanding of marketing workflows

• Excellent project management and prioritization skills

• Effective communication and influence capabilities

• Proficiency with collaboration tools

• Proactive and solutions-focused approach

• Team-oriented with the ability to manage ambiguity

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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