Business Analyst

Do you enjoy asking the next question when the data doesn't tell the full story? Are you motivated by work where insight leads directly to action and measurable improvement? Join Spectrum's Customer Service Reliability team as a Business Analyst and help improve service reliability while strengthening the customer experience.

At Spectrum, we keep millions of customers connected across our 41-state footprint. The Customer Service Reliability team plays a critical role in ensuring those connections remain dependable and consistent. We move beyond tracking metrics to engineering reliability. Every dataset we analyze, every trend we identify, and every recommendation we make is aimed at a single, measurable outcome: a more dependable service for every home we connect.

BE PART OF THE CONNECTION

As a Business Analyst on this team, you will help define what needs to happen next. By analyzing customer service reliability data across multiple sources, you will surface patterns, quantify impact, and translate findings into clear recommendations that influence priorities and decisions across the business.

HOW YOU'LL MAKE AN IMPACT

• Analyze customer service reliability data to identify trends, drivers, and opportunities for improvement
• Translate complex datasets into clear, concise insights and actionable recommendations
• Create reports, analyses, and presentations that inform operational and customer experience decisions
• Partner with cross-functional teams to support investigations, prioritization, and improvement efforts
• Contribute to initiatives that improve service quality, reduce customer friction, and strengthen reliability outcomes
• Analyze external market dynamics and other data sources to assess trends and develop actionable insights and recommendations to management

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  
  • Business analysis or related experience: 2 years or more
• Education:
  • Bachelor's degree in business or related field or equivalent combination of education and experience
• Skills:
  • Proficiency with core business and analytical tools, including Excel and PowerPoint.
• Abilities:
  • Proven ability to identify core business problems from incomplete or ambiguous data
  • Strong ability to analyze, synthesize, and interpret quantitative and qualitative data
  • Excellent written and verbal communication skills, with the ability to summarize complex insights for diverse audiences
  • Effective prioritization and organization in a changing, deadline-driven environment.
• Hybrid Schedule: Four in-office days weekly