Call Center- Customer Care Specialist - ONSITE at Scottsdale, AZ 85256

Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat.

We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of Allstate since 2019.

What we do: Personal (digital and financial) Identity Protection, and Restoration. Our product is a proactive identity monitoring service that alerts our subscribers at the first sign of fraud and fully restores their identity if a breach occurs.

Call Center- Customer Care Specialist - ONSITE at Scottsdale, AZ 85256

Important note:

• This is a full time Onsite opportunity. Our Contact center is in Dobson Rd, Scottsdale, AZ 85256, next to Top Golf and close to Talking Stick Resort

• Workdays: 5 days per week that will include weekends

• Hourly pay: $ 22.11 Nonexempt. 1.5 times pay for overtime and double time pay for Holiday work

• Benefits: $80 monthly stipend, up to 20 days per year PTO, 9 national holidays medical /dental /vision with HRA/FSAs, and other perks. Free Identity Protection enrollment (employee + immediate family members).

Regarding Electronic devices in the Call Center:

Our Customer Care Specialists work in a secure and regulated workspace. The following policies are in place to meet client contractual obligations and ensure the highest level of data security, which is our top priority. These requirements are mandatory and non-negotiable and will apply to the Training Period as well.

• No personal electronic devices in the Call Center. All cell phones and similar devices must be stored in the lockers provided outside the Call Center for the duration of your shift.

• Electronic note-taking only. All notes must be entered on the company-provided PC. The use of paper, pens, or any other writing materials is strictly prohibited.

What you will do as our customer care specialist

• Handle both inbound and outbound calls; provide top-tier customer service in an efficient manner. Subscribers call when they are going through various issues related to potential Identity Theft

• Provide guidance to subscribers regarding products, technical support, and identity theft alerts, including troubleshooting account issues

• Initiation of Zendesk tickets for our I.T. department and case creation. Ensure accuracy of case creation and notation for restoration cases.

• Identify the next steps required for the subscriber through active listening and problem-solving skills.

• Maintain strong company product and service; you get to be the one to explain all the amazing and cutting-edge tools we have, to help people take charge of their online safety

Required Education/Skills and Experiences

• High School Diploma or GED

• You are local to Arizona and can commute to our office at 7350 N Dobson Rd #101, Scottsdale, AZ 85256 on a regular basis

• 2-3 years of customer care experience.

• Ability to navigate multiple software applications

• Availability to work a scheduled shift consistently

• Strong formal oral and written communication skills and ability to communicate clearly

• Highly adaptable and focused on self-development

• High proficiency typing skills and computer comprehension

Preferred Experiences:

• One plus years of call center experience

• Experience working in fraud identification and resolution field

• Live Chat experience

AIP2024

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of The Allstate Corporation. We go beyond the typical identity theft protection! Our Allstate Digital Footprint, identity theft and credit monitoring services, fraud remediation and restoration services help our subscribers safeguard their personal information, data they share online, and the relationships they treasure.

Employment Criteria: The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen

Work Environment: Except for our Customer Care roles which necessitates onsite work, most other roles are remote. AIP is a remote-first company; however, our roles are open to in-office or flex work if you live in a city with a physical office location

Physical Demands: We primarily collaborate with our colleagues through virtual meetings and office collaboration tools. Employees will have to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity machinery, as necessary. Employees must be able to remain stationary for extended periods and must be able to observe and interpret written and/or verbal communication.

Additional Information: AIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, AIP will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please let us know if you need a reasonable accommodation.

AIP uses the E-Verify employment verification program.