Processor, Insurance Services

The Processor provides high-volume administrative and underwriting support for Tesla Insurance Services. This role focuses on photo verification, document accuracy, fraud/red-flag identification, and managing large email queues using templated, non-agent responses. Processors handle essential repeatable tasks that ensure agents and underwriters can focus on customer and licensing-required work.

This is a non-licensed, primarily back-office role that requires strong attention to detail, consistency, and speed.

• Review and verify photo submissions, including odometer readings, vehicle condition/inspection photographs, VIN documentation, and garaging address verification

• Identifymisrepresentation or fraud red flags and escalate them to underwriting or licensed agents
• Document findings accurately in internal systems
• Complete manual review tasks including discount validation, document verification and queue-driven workflow assignments
• Maintainconsistent processing pace regardless of daily volume

• Manage the email queue by triaging, sorting, and routing incoming messages, responding solely with approved templated responses while strictly avoiding any language or actions that could constitute licensed insurance activity, and escalating all customer policy-related questions to licensed agents

• Identify inconsistencies, suspicious submissions, or potential misrepresentation

• 1+ year of administrative or processing experience preferred
• Strong attention to accuracy and high-volume task management
• Comfortable working within multiple systems, databases, and Microsoft tools
• Ability to follow structured workflows and escalate appropriately
• Strong written communication skills for templated email responses
• Insurance experience helpful, but no license required

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program